Field Service Technician & Documentation Specialist

ECS; Norman (OK); On-site; USD 52,000 - 76,000; Full time

Job summary

ECS is seeking a Field Service Technician/Documentation Specialist to work in our Norman, OK office. The role installs, troubleshoots, and maintains products and equipment, trains employees, and develops life-cycle support documentation based on engineering and COTS information.

Travel for training and site visits is required. Strong documentation skills and PLC knowledge are preferred. You may lead others and report to the unit manager as needed.

Qualifications

• 2+ years of field experience required.
• US citizen or Green Card Holder and must be able to obtain a Public Trust clearance.
• Willingness to travel for training, site visits, and related business needs.
• Be available for off-hours calls if necessary to support operations and resolve urgent issues.
• Experience drafting or updating technical documentation for machinery, ensuring clear, accurate, and accessible instructions for users and technicians.
• Experience with maintenance repair and troubleshooting of machines and equipment related to mechanical, electro-mechanical, electrical, and electronic systems; knowledge of PLC systems.

Responsibilities

• Install, troubleshoot, and maintain products/equipment in the Norman, OK area.
• Train employees and develop maintenance and safety procedures.
• Develop life-cycle support documentation using engineering and COTS information.
• Identify and recommend products/services to fit customer needs.
• Lead and direct others when required and communicate findings to stakeholders.

Skills

Field service experience

Clear communication

Travel availability

Public Trust clearance

Technical documentation

PLC knowledge

Troubleshooting

Remote guidance

Customer liaison

Tools

Microsoft Excel

MS Office

Job description

ECS is seeking a Field Service Technician/Documentation Specialist to work in our Norman, OK office. The role installs, troubleshoots, and maintains products and equipment, trains employees, and develops life-cycle support documentation based on engineering and COTS information.

Travel for training and site visits is required. Strong documentation skills and PLC knowledge are preferred. You may lead others and report to the unit manager as needed.