Field Service Technician - Diagnostics & Repairs

Greenway Equipment

Searcy (AR)

On-site

USD 42,000 - 65,000

Full time

14 days+

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Job summary

Greenway Equipment in Arkansas is seeking a Service Technician to independently perform basic and complex diagnostics, service repairs and maintenance on customer and dealer-owned agricultural and outdoor power equipment, including John Deere.

Responsibilities include diagnostics and repairs in the field, maintaining documentation, staying current on technology, and mentoring apprentices, while following safety rules and delivering exceptional customer service.

Qualifications

Basic understanding of mechanical, electrical, and hydraulic systems.
Experience using special tools and following Technical Manual procedures.
Ability to diagnose issues.
Experience with Service Advisor or similar diagnostic software.
Positive attitude and commitment to customer satisfaction.
Excellent vehicle operation skills for diagnostic work.
High school diploma or equivalent.
Willingness to work extended hours and weekends.

Responsibilities

Performs diagnostics and repairs on John Deere equipment.
Performs repairs in the field as required.
Develop a thorough understanding of all technology offerings.
Accountable for billable time and thorough documentation of diagnostics and repairs performed on repair orders.
Participate in Training programs required by Greenway Equipment to develop and advance skills and knowledge.
Follows all safety rules and regulations in performing work assignments.
Prepares all reports and forms required in conjunction with work assignments.
Will maintain current product knowledge of John Deere and competitive products.
Maintains condition of vehicles, inventory, tools and equipment.
Mentors Service Technician Apprentices and junior Service Technicians.