Field Service Technician - Customer Support & Training

ES Utilities South Dakota-USA; Winter Park (FL); Sur place; USD 55 000 - 90 000; Plein temps

Résumé du poste

Specialty Vehicles Orlando, part of Terex Corporation, is seeking a Field Service/Support Specialist to deliver customer-focused technical assistance by phone and on-site. You will travel up to 80% of the time, solve pre/post-delivery issues, and train customers on all ambulance brands.

Ideal candidates have 2 years in electrical/manufacturing, strong English communication, and proficiency with SAP and Microsoft Office. High School diploma required.

Qualifications

• Must understand installation/repair/replacement of all products offered by Specialty Vehicles Orlando.
• Familiar with electrical systems, HVAC, and suspension components.
• Familiar with OEM chassis and modular unit conversions.
• Must type at least 45 WPM.
• Familiar with Microsoft and SAP systems.
• Travel up to 80% of the time with little notice.
• Ability to read/write and perform basic math for job tasks.
• Ability to drive Heavy/Light Duty Ambulances.
• Able to read engineering drawings and electrical schematics.
• Strong communication in English; team-oriented and independent work capability.

Responsabilités

• Pre-delivery and post-delivery problem solving.
• Enter claims in SAP.
• Research and order parts.
• Travel on-site for field service repairs.
• Phone tech support.
• Provide technical training to customers on all brands.
• Backup support to peers when needed.
• Perform other duties as assigned.

Connaissances

Electrical theory

Schematic reading

English communication

Team player

Multi-tasking

Independent work

Customer service mindset

Formation

High School Diploma or GED

Outils

SAP

Microsoft Office

Description du poste

Specialty Vehicles Orlando, part of Terex Corporation, is seeking a Field Service/Support Specialist to deliver customer-focused technical assistance by phone and on-site. You will travel up to 80% of the time, solve pre/post-delivery issues, and train customers on all ambulance brands.

Ideal candidates have 2 years in electrical/manufacturing, strong English communication, and proficiency with SAP and Microsoft Office. High School diploma required.