Technician Service I

Specialty Vehicles Orlando; Winter Park (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

Specialty Vehicles Orlando is seeking a customer-focused field service and technical support specialist to assist customers by phone and in the field, provide training, and support service technicians across the Road Rescue and Wheeled Coach brands.

Travel up to 80% and must read engineering drawings, have SAP experience, and strong independent work skills to deliver high-quality service.

Qualifications

• High school diploma or GED required; experience in call centers or customer service preferred.
• Must read and interpret engineering drawings and electrical schematics.
• Proficient with SAP, Microsoft Office, and telephone-based support.

Responsibilities

• Provide technical support to customers via phone and field service.
• Enter claims in SAP and research/order parts.
• Travel on-site for field service repairs and provide customer training.

Skills

Customer service

Phone support

English communication

Team player

Education

High School Diploma or GED

2 years call center experience

Tools

SAP

Microsoft Office

Job description

Specialty Vehicles Orlando is the manufacturer of two industry-leading ambulance brands that build Type 1, Type 2, Type 3, and medium-duty models: Road Rescue & Wheeled Coach. With a legacy and passion to deliver mission-critical durability, our ambulances are born to perform under the most demanding conditions—and built to be as unbreakable as the spirit of those we serve. Specialty Vehicles Orlando is part of Terex Corporation, a global designer and manufacturer of specialized vehicles and equipment, including fire and emergency vehicles, waste and recycling equipment, RV's, and machinery supporting construction, utilities, and infrastructure. With operations across the U.S. and globally, we are committed to safety, innovation, and quality while building products our customers depend on every day.

Job summary:

This position must focus on customer satisfaction; provide technical support directly to customer via phone or field service. Provide training to customers =, employees, service technicians.

Responsibilities:

• Pre-delivery and post-delivery problem solving.
• Enter claims in SAP
• Research and Order Parts
• Travel On-Site for field service repairs
• Phone tech support.
• Provide technical training to customers on all brands
• Provide back up support to peers as needed.
• Will be required to perform other duties as requested, directed or assigned.

Requirements (education, experience, travel, physical, work environment):

• Must be familiar with all aspects (installation/repair/replacement) of all products offered by REV Orlando
• Must be familiar with vendor component such as Electrical Systems, HVAC systems, and Suspension.
• Must be familiar with OEM Chassis and conversion tie into our modular units
• Must have 45 WPM.
• Must have some familiarity with Microsoft and SAP system.
• Must be able to travel up to 80 % of the time without notice.
• Understanding and carrying out verbal and written directions.
• Working independently in the absence of supervision.
• Establishing and maintaining cooperative working relationships.
• Must be a team player.
• Must be able to effectively communicate in English.
• Must be able to interpret engineering drawings and electrical schematics.
• Must be familiar with electrical theory and troubleshooting techniques.
• Must be able to guide a field technician through the troubleshooting of system failures via telephone.
• Phone systems, e-mail, and internet browsing skills required.
• Must have the ability to read, write, and perform mathematical computations at a level required for successful job performance.
• Must be able to work with internal department and share knowledge gained from the field.
• Must have time management and multitasking skills.
• Must be able to drive a Heavy and Light Duty Ambulance.
• Working independently in the absence of supervision.
• Establishing and maintaining cooperative working relationships.
• Ability to work in a courteous and professional manner with the public and employees.
• Ability to read, write, comprehend and verbally communicate simple instructions, short correspondence and memos in English.
• Ability to multi-task in a fast-paced environment.Must be able to follow the policy and procedures set forth by the Customer Relations Manager and/or REVO.

Education/Experience:

• High School Diploma or GED required
• 2 years call center experience and/or customer service experience
• 2 years electrical/manufacturing experience

Licenses/certifications:

• Valid Florida driver’s license
• Passport

Special Requirements/Duties:

• Travel, field service work up to 80% of time

Physical demands:

• While performing the duties of this job, the employee is regularly required to stand or walk; use hands to finger, handle or feel objects; and reach with hands and arms.
• The employee frequently is required to walk.
• The employee frequently required to stoop, kneel, or crouch.
• The employee must occasionally lift and/or move up to 40 lbs..
• Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.
• Ability to bend, stoop, and squat.
• Occasionally lift up to but not exceed 40#’s.
• Ability to work with arms above head.
• Able to read and follow written and verbal instructions.

The employee is required to sit.

Work environment:

Indoor office, various locations in the field

Personal Protective Equipment Recommended and/or Required:

• Safety glasses.
• Earplugs.
• Closed toed shoes.

Terex Corporation is committed to a policy of equal employment opportunity.

The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law.

Terex Corporation also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.

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Terex Purpose Video Terex Careers Video Terex Early Talent Video Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential. We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment. With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.

For more information, please visit www.terex.com.