Field Service Technician - Custom Automation Machinery

Arthur G Russell Company; Bristol (CT); On-site; USD 52,000 - 78,000; Full time

Job summary

Arthur G Russell Company is seeking a Field Service Technician in Bristol, CT to install, service, and upgrade custom automation machinery and production equipment. The role requires hands-on experience with capital equipment and strong mechanical, electrical, pneumatic, and software knowledge.

The technician will diagnose issues, perform preventive maintenance, read blueprints, and support customers on-site or on travel. Excellent teamwork and communication are essential for success.

Qualifications

• Hands-on experience in field service, industrial machinery, or custom equipment.
• Ability to travel domestically and internationally to customer sites.
• Strong understanding of mechanical, electrical, hydraulic, and automation systems.

Responsibilities

• Set up and configure new automation machinery and ensure systems are operational.
• Diagnose and resolve issues with mechanical, electrical, pneumatic, and software components.
• Perform preventive maintenance and document service activities.
• Collaborate with engineers to understand project requirements and provide support.
• Maintain records of maintenance, repairs, and performance.
• Train technicians and operators on products, processes, and equipment.

Skills

Mechanical aptitude

Electrical troubleshooting

Pneumatic systems

Technical problem solving

Team collaboration

Communication

Reading blueprints

Travel readiness

Education

High School Diploma

Associate degree or certificate in Advanced Manufacturing / Mechatronics / Electrical Engineering

Technical training in automation

Tools

Drill presses

Milling machines

Lathes

Sheet metal equipment

Test and measurement equipment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Technician - Custom Automation Machinery

Sales Full Time Bristol, CT, US

3 days ago Requisition ID: 1028

Field Service Technician

As a Field Service Technician, you will play a critical role in delivering top-tier service to our customers by providing installation, service, maintenance, repair, and upgrades to our automated machinery systems and critical production equipment. The Field Service Technician must have prior experience with capital equipment, custom automated machinery, or industrial machine building within one or more of these industries: medical devices, pharmaceutical, food processing, consumer products, automotive, packaging, or other industrial sectors. This role requires a strong understanding of mechanical, electrical, pneumatic, and automation systems to ensure optimal performance and minimal downtime for our customers. Work is to be performed at the lowest cost consistent with quality standards, design requirements, and completion schedules.

• Set up and configure new automation machinery, ensuring all systems are operational and meet performance standards.
• Diagnose and resolve issues with automated systems, including mechanical, electrical, pneumatic and software problems.
• Conduct regular inspections and preventive maintenance to keep machinery in top condition.
• Work closely with engineers to understand project requirements and provide technical support.
• Maintain accurate records of maintenance, repairs, and system performance.
• Train other technicians and operators on products, processes, and equipment.
• Communicate problems to supervisor or purchasing agent in a timely manner.
• Anticipate requirements and requisition needed components using historical knowledge and the production schedule.
• Work as a team to maximize productivity and quality.
• Maintain orderly work area and cleanup work area at the end of the day.
• Be consistently at work and punctual; clock job times accurately.
• Participate in continuous improvement efforts.
• Demonstrate application of acquired knowledge from Lean training.
• Participate in job reviews when appropriate.
• Observe company policy, safety and security procedures.
• Perform all activities in conformance with the AGR Quality System and ISO procedures.

Requirements

• Strong understanding of hydraulic and pneumatic systems.
• Knowledge and Proficiency with programmable logic controllers (PLCs).
• Excellent troubleshooting and problem-solving abilities.
• Ability to read and interpret blueprints and schematics.
• Knowledge of fits and tolerances, precision measurement, and proper fit and alignment of mechanical assemblies.
• Hands‑on experience with bearings, shafts, rollers, pulleys, sprockets, chains, drive systems, motors, gearboxes, and related mechanical components.
• Ability to set up and operate fabrication equipment, including drill presses, millers, lathes, rotary tables, and sheet metal equipment.
• Ability to machine parts to +/- .003 of an inch tolerance.
• Good communication skills and ability to work in a team.
• Ability to effectively present information and respond to questions from managers and customers.
• Ability to manage schedules efficiently and meet service call deadlines.
• Ability to travel domestically and internationally to customer sites.
• Valid driver’s license and US passport.

Frequently exposed to moving mechanical parts.

Physical Demands

Regularly required to use hands for a variety of tasks.

Must be able to reach with hands and arms, talk and hear.

Ability to walk, stand and sit, occasionally to climb, balance, stoop, kneel.

Frequently lift 25 pounds and occasionally lift and/or move up to 100 pounds.

Good vision and eye / hand coordination.

Position Type and Expected Hours of Work

This is a full‑time position, and typical work hours are Monday through Friday 7:00 a.m. to 3:30 p.m. when working onsite. Schedule will vary when on service calls. Overtime is on an as needed basis and at the direction of the department manager.

Travel

• Travel up to 75% as needed.
• There may be times when short‑notice travel is required.

Preferred Education and Experience

• 3―5 years of hands‑on experience in field service, industrial machine assembly, custom machinery/equipment manufacturing, machine building, mechanical fabrication, or industrial maintenance.
• High School Diploma
• An associate degree or certificate in Advanced Manufacturing, Mechatronics, Electrical Engineering, or a related field is a plus.
• Proven experience as a Service Technician or similar role installing, troubleshooting, and maintaining equipment critical to the daily operation of the manufacturer’s production line(s).

Mechanical Aptitude Assessment

Qualified candidates may be required to complete a 15-minute hands‑on mechanical assembly assessment to evaluate practical shop skills, including instruction-following, hardware identification, assembly sequence, tool use, fit/alignment, troubleshooting, workmanship, organization, safety, and the ability to work efficiently without sacrificing quality.

Candidates should approach unfamiliar assemblies logically, avoid unnecessary force or damage, identify and correct problems, and produce functional work within the allotted time.

Assessment results will be considered alongside employment history, experience, interview performance, and overall qualifications.