Field Service Technician

RND Automation & Engineering, LLC; Town of Florida (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

RND Automation is seeking a highly skilled Field Service Technician to install, commission, troubleshoot, and service custom automation equipment at customer facilities across the United States and internationally. This role requires approximately 75% travel and suits a senior technician who enjoys hands-on problem solving and supporting customers in demanding manufacturing environments.

Responsibilities include installing and servicing robotic, packaging, and automated assembly equipment;

Qualifications

• Hands-on field service experience with automation equipment.
• Experience troubleshooting PLCs, HMIs, robotics.
• Ability to read electrical schematics and mechanical drawings.
• Willingness to travel up to 75%.
• Strong communication and problem-solving skills.
• Preferred: certificate or technical degree.

Responsibilities

• Install, commission, troubleshoot, and service automation equipment at customer facilities.
• Diagnose and resolve electrical, mechanical, pneumatic, controls, and automation issues.
• Troubleshoot PLCs, HMIs, motion-control systems, and robotic systems.
• Support equipment startup, machine qualification, and customer acceptance.
• Analyze machine performance and identify root causes of failures.
• Read electrical and mechanical drawings and diagrams.
• Collaborate with engineering, controls, manufacturing, and project teams to resolve field issues.
• Provide technical support and training to customers, including engineering personnel.
• Document service activities, issues, actions, and recommendations.
• Communicate status and actions to customers."],
• CoT_job_summary_short
• COMPANY NAME: RND AutomationKEY POINTS: Field service, PLC/HMI troubleshooting, 75% travel

Skills

Field service experience

PLC/HMI troubleshooting

Electrical troubleshooting

Mechanical troubleshooting

Problem solving

Customer communication

Travel readiness

Education

Technical certificate or degree preferred

Tools

Allen-Bradley/Rockwell PLC

HMI platforms

Industrial robotics

Job description

RND Automation is seeking a highly skilled and customer-focused Field Service Technician to install, commission, troubleshoot, and service custom automation equipment at customer facilities throughout the United States and internationally.

This position requires approximately 75% travel and is ideal for a senior technician who enjoys hands‑on problem solving, working with advanced automation technologies, and supporting customers in demanding manufacturing environments.

Key Responsibilities

• Install, commission, troubleshoot, and service custom robotic, packaging, and automated assembly equipment at customer facilities.
• Diagnose and resolve electrical, mechanical, pneumatic, controls, and automation-related issues.
• Troubleshoot and modify PLCs, HMIs, motion‑control systems, and robotic systems.
• Support equipment startup, machine qualification, and customer acceptance.
• Analyze machine performance and identify root causes of equipment failures.
• Read and interpret electrical schematics, mechanical drawings, pneumatic diagrams, and machine documentation.
• Troubleshoot mechanical systems including conveyors, actuators, servo systems, tooling, fixtures, and custom assembly mechanisms.
• Work closely with engineering, controls, manufacturing, and project management teams to resolve field issues.
• Provide technical support and training to customers, including engineering personnel.
• Document service activities, machine issues, corrective actions, and recommendations.
• Communicate professionally with customers and provide timely updates on equipment status and corrective actions.
• Assist with machine improvements, modifications, and field upgrades.
• Maintain a high level of safety and professionalism while working at customer facilities.

Required Qualifications

• Requires equivalent hands‑on experience as a Field Service Technician or similar role; a certificate or technical degree is preferred.
• Experience troubleshooting and servicing custom automation or automated assembly equipment.
• Working knowledge of PLCs, HMIs, and industrial robotics.
• Strong understanding of mechanical systems and the ability to troubleshoot complex mechanical equipment.
• Ability to read and understand electrical schematics, mechanical drawings, and pneumatic diagrams.
• Strong electrical and mechanical troubleshooting skills.
• Ability to use diagnostic tools and systematically identify root causes of equipment problems.
• Excellent communication, customer service, and problem‑solving skills.
• Ability to work independently with minimal supervision.
• Ability and willingness to travel approximately 75%.

Preferred Qualifications

• Experience with industrial robots, servo motors, motion control, vision systems, or machine safety systems.
• Experience with PLC platforms such as Allen‑Bradley/Rockwell Automation, or similar.
• Experience with HMI troubleshooting.
• Experience with automated assembly, packaging, medical device, or industrial automation equipment.
• Experience with machine commissioning and customer acceptance testing.
• Knowledge of pneumatic and electrical control systems.
• Experience providing customer training and technical support.

Other Requirements

• Frequent travel to customer manufacturing facilities, up to 75%.
• Ability to work around operating machinery and industrial automation equipment.
• Ability to stand, walk, bend, reach, and occasionally lift equipment or components as required.
• Willingness to work flexible hours, including evenings or weekends, during machine installations, startups, or critical service events.