Field Service Technician - CNC Machines, Extensive Travel

KLA Industries; Detroit (MI); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

Disability insurance

10 paid holidays

Paid time off

Job summary

KLA Industries is seeking a Field Service Technician to travel nationwide, install and service laser cutting and turning machinery at customer sites, and work closely with sales and engineering teams. You will document service events, troubleshoot mechanical and electrical issues, and ensure safety and quality standards are met.

The role requires residing within 50 miles of a major airport, up to 100% travel, and availability for overtime.

Qualifications

• Travel to customer sites for commissioning and service.
• Install and service equipment at customer sites.
• Document service performed and future needs clearly.
• Maintain OSHA/MIOSHA safety compliance.
• Resolve technical mechanical or electrical issues from data.

Responsibilities

• Supporting the sales staff in servicing company equipment
• Installing new equipment at customer sites
• Providing solutions for service of equipment at customer sites
• Carefully documenting all service performed and future needs
• Maintaining customer service and satisfaction
• Demonstrating company software capabilities to the customer
• Preparing timesheets, service reports and installation forms
• Accurately tracking expenses and completing expense reports
• Maintaining a safe work environment and OSHA/MIOSHA compliance
• Communicating with other departments as necessary
• Ability to work overtime as required
• Other duties as assigned by management
• Must be authorized to work in the United States without sponsorship

Skills

Field service

Customer service

Technical problem solving

Documentation

Time management

Communication

Tools

Microsoft Office

Job description

KLA Industries is seeking a Field Service Technician to travel nationwide, install and service laser cutting and turning machinery at customer sites, and work closely with sales and engineering teams. You will document service events, troubleshoot mechanical and electrical issues, and ensure safety and quality standards are met.

The role requires residing within 50 miles of a major airport, up to 100% travel, and availability for overtime.