Field Service Technician — 90–100% Travel | CNC Equipment

Software Placement Group; Minneapolis (MN); On-site; USD 62,000 - 83,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with match

Company-paid disability

Job summary

A world-leading OEM in CNC machinery and laser equipment is expanding its nationwide field service team. The Field Service Technician will travel to customer sites to commission, integrate, and troubleshoot equipment, becoming a key direct-hire member of the field service organization.

Responsibilities include installing new equipment at customer sites, supporting sales, documenting service, and maintaining safety and quality in service delivery.

Qualifications

• Must live within 50 miles of a major airport.
• Able to travel 90-100%.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Able to effectively use the Internet and search for information.
• Ability to understand and use I/O structure for troubleshooting.
• Ability to use electrical/electronic test equipment.
• Ability to analyze data to resolve issues.
• Good reading comprehension of equipment manuals.

Responsibilities

• Support sales staff in servicing equipment.
• Install new equipment at customer sites.
• Provide solutions for service at customer locations.
• Document all service performed and future needs.
• Maintain excellent customer service and satisfaction.
• Demonstrate software capabilities to customers.
• Prepare timesheets, service reports, and installation forms.
• Track expenses and file expense reports.
• Maintain a safe work environment per OSHA/MIOSHA.

Skills

MS Office proficiency

Technical troubleshooting

Customer service

Communication

Documentation

Tools

Testing equipment

I/O troubleshooting equipment

MS Office (Word, Excel, Outlook)

Job description

A world-leading OEM in CNC machinery and laser equipment is expanding its nationwide field service team. The Field Service Technician will travel to customer sites to commission, integrate, and troubleshoot equipment, becoming a key direct-hire member of the field service organization.

Responsibilities include installing new equipment at customer sites, supporting sales, documenting service, and maintaining safety and quality in service delivery.