Field Service Technician - Cleaning & Equipment Solutions

0128 DIVERSEY INC; United States; Remote; USD 53,000 - 77,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401k with employer match

15 paid vacation days

8 paid holidays annually

24 hours floating holidays

80 hours sick time

Job summary

Solenis is seeking a Field Service Technician (or Territory Account Specialist) in Norfolk, VA to manage institutional operations within a designated territory. You will install, maintain, and repair chemical dispensing systems and leased dish machines at customer sites, ensuring service excellence and adherence to SLAs.

You will build long-term relationships, deliver safety compliance, train customers, and report activities through Salesforce FSL, while proactively supporting inventory,

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of field service experience maintaining industrial equipment.
• Minimum 1 year experience selling cleaning solutions or equipment to hospitality/food service clients.
• Flexibility to support emergency needs including evenings, nights, weekends and holidays.
• Proficiency with basic computer apps including email, Excel, Word, SharePoint, PowerApps and mobile apps.
• Valid U.S. driver's license with clean record; ability to drive long distances.

Responsibilities

• Deliver exceptional customer experiences by supporting Diversey’s cleaning and sanitation programs.
• Build and maintain relationships with customers at all levels.
• Promote safety by adhering to EHS policies.
• Install equipment per SOPs and perform routine site visits.
• Monitor program performance and customer satisfaction.
• Maintain customer equipment in good working order.
• Provide training on equipment operation, cleaning procedures, product usage, and SDS.

Skills

Field service

Mechanical troubleshooting

Electrical troubleshooting

Customer service

Driving long distances

Computer proficiency

Communication skills

Education

High school diploma or equivalent

Tools

Salesforce (FSL)

Microsoft Office

SharePoint

PowerApps

Job description

Solenis is seeking a Field Service Technician (or Territory Account Specialist) in Norfolk, VA to manage institutional operations within a designated territory. You will install, maintain, and repair chemical dispensing systems and leased dish machines at customer sites, ensuring service excellence and adherence to SLAs.

You will build long-term relationships, deliver safety compliance, train customers, and report activities through Salesforce FSL, while proactively supporting inventory,