Field Technical Account Specialist - San Jose (Remote)

0128 DIVERSEY INC; United States; Remote; USD 53,000 - 77,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) with matching

Paid time off + holidays

Learning and development opportunities

Wellness programs

Job summary

Solenis is seeking a Technical Account Specialist to manage Diversey’s businesses within their assigned territory. The position will survey, install, maintain, and/or repair chemical dispensing platforms and leased dish machines at customer sites, primarily for laundry, kitchen, and housekeeping applications.

The specialist must build strong customer relationships and use electronic tools for reporting and auditing.

Qualifications

• 1+ years of field service experience maintaining industrial equipment or selling cleaning solutions to Hospitality/Food Service.
• Availability to support business needs during evenings, weekends, and holidays.
• Computer experience – Email, Excel, Word, Google Apps, Cell Apps.
• Valid US Driver’s License with a good driving record.
• Physical ability to move objects up to 40 lbs and work in limited spaces.
• Effective use of power tools in limited spaces.
• Plumbing and electrical skills.
• Professional attitude with self-motivation and drive.
• Attention to detail, time management, communication, and organizational skills.
• Ability to work cross-functionally to achieve company goals.

Responsibilities

• Install and maintain equipment following SOPs.
• Conduct routine customer visits and inspect existing equipment.
• Train customers on safe equipment use and product information.
• Monitor inventory and purchase orders to ensure on-site supplies.
• Serve as the voice of the customer and track satisfaction.
• Diagnose and resolve technical problems and manage inventory in vehicle/storage.
• Complete administrative duties and review weekly visit plans with manager.
• Attend paid annual training and safety programs.

Skills

Field service

Customer service

Electrical skills

Plumbing skills

Power tools

Driving

Time management

Communication

Interpersonal skills

Education

High school diploma

Equivalent

Tools

Salesforce

Excel

Word

Google Apps

Email

Job description

Solenis is seeking a Technical Account Specialist to manage Diversey’s businesses within their assigned territory. The position will survey, install, maintain, and/or repair chemical dispensing platforms and leased dish machines at customer sites, primarily for laundry, kitchen, and housekeeping applications.

The specialist must build strong customer relationships and use electronic tools for reporting and auditing.