Field Service Technician CHICAGO

tsu.edu; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Baumer hhs is seeking a Field Service Technician to support customers across the United States and Canada by installing, commissioning, maintaining, troubleshooting, repairing, and optimizing adhesive application and quality assurance equipment. You will train operators and technical staff to ensure peak performance and reliability.

The role requires extensive travel (90–95%) and the ability to work independently at customer sites, read electrical schematics, diagnose issues, and provide timely

Qualifications

• Technical diploma or degree in Electrical, Electronics, Industrial Maintenance, or related field.
• Authorized to work in the United States without sponsorship.
• Excellent verbal and written communication skills.
• Ability to read electrical schematics and mechanical drawings.
• Willingness to travel 90–95% across North America.

Responsibilities

• Install, commission, and start up Baumer hhs equipment.
• Perform preventive maintenance, repairs, and upgrades.
• Troubleshoot electrical, pneumatic, software, and networking issues.
• Provide on-site technical support and customer training.
• Read schematics and mechanical drawings; document service reports.
• Develop customer relationships and ensure optimal equipment performance.
• Travel extensively; attend meetings and complete reporting in company systems.

Skills

Electrical schematics

Mechanical drawings

Customer training

On-site support

Communication skills

Problem solving

Networking basics

Education

Technical diploma or degree in Electrical, Electronics, Industrial Maintenance, or related field

Tools

Electrical test equipment

Power tools

Microsoft Office

Job description

Position Summary:

The Field Service Technician is responsible for supporting customers throughout the United States and Canada by installing, commissioning, maintaining, troubleshooting, repairing, and optimizing Baumer hhs adhesive application and quality assurance equipment. This role also includes customer training, technical support, and building strong customer relationships to ensure maximum equipment performance and reliability.

Technicians work independently at customer facilities after completing the onboarding and training process and play a key role as the face of Baumer hhs in the field.

Travel:

This is a full-time position requiring extensive travel (approximately 90-95%) across North America.

Key Responsibilities:

• Install, commission, and start up new Baumer hhs equipment.


• Perform preventive maintenance, repairs, upgrades, and system modifications.


• Troubleshoot and resolve electrical, mechanical, pneumatic, software, and networking issues.


• Support both current and legacy Baumer hhs systems in customer facilities.


• Train operators, maintenance personnel, and technical teams on equipment operation, maintenance, and best practices.


• Provide on-site technical support.


• Read and interpret electrical schematics, wiring diagrams, and mechanical drawings.


• Diagnose and repair electro-pneumatic systems and industrial automation equipment.


• Assist customers in optimizing system performance and production efficiency.


• Submit accurate and timely service reports, documentation, and expense reports


• Develop and maintain strong professional relationships with customers.


• Participate in on-call support rotation as required.


• Follow all company and customer safety requirements.


• Successfully complete the training program provided by the company.


• Comply with all company expense policies and procedures.


• Properly maintain and use all tools and equipment provided by the company.


• Attend in-person and virtual meetings as required, whether internal company meetings or customer-facing meetings.


• Accurately and timely complete all required company platforms and reporting tools, including Excellence for software updates and equipment information, Proxedo for field service activity reporting, Excellence 2 for documenting remote and telephone support activities, and any future systems or applications required by the company for the role.


• Ensure all information is entered completely, correctly, and submitted on time. Provide telephone and remote technical support to technicians, sales representatives, customers, and other stakeholders as required.

Required Qualifications:

• Technical diploma or degree in Electrical, Electronics, Industrial Maintenance, Communications, Computer Systems, Automation, Mechatronics, or a related technical field required.


• Candidates must be legally authorized to work in the United States without current or future employer sponsorship


• Excellent verbal and written communication skills.


• Strong customer service orientation and professional demeanor.


• Ability to read and analyze electrical schematics and mechanical drawings.


• Experience using hand tools and electrical test equipment.


• Basic understanding of industrial networking, IP addressing, and communication protocols.


• Knowledge of single-phase and three-phase electrical power systems, sensors, motors, and industrial controls


• Knowledge in the use of hand tools such as drills, cutters, hammers, adjustable wrenches, pliers, etc.


• Proficiency with Microsoft Office (Word, Excel, Outlook).


• Ability to work independently with minimal supervision.


• Ability to train customers in production and maintenance environments.


• Strong organizational and problem-solving skills.


• Valid driver's license and passport with ability to travel throughout the United States and Canada.


• Most travel is by air, supplemented with a company-rented vehicle. Rental companies require drivers to be at least 21 years old, so candidates must be able to meet this requirement.


• Willingness to travel extensively (90-95%) and occasionally work weekends.

Preferred Qualifications:

• Knowledge of electro-pneumatic systems.


• Experience troubleshooting industrial electrical and mechanical systems.


• Experience with adhesive application systems, packaging machinery, or related industrial equipment.


• Familiarity with PLCs, HMI systems, automation controls, and industrial communication networks.


• Experience supporting manufacturing environments such as folding carton, corrugated packaging, print finishing, or end-of-line packaging operations.


• Previous field service experience in an industrial or manufacturing environment.

Work Environment:

The Field Service Technician works in a variety of industrial manufacturing environments ranging from clean, climate-controlled production facilities to heavy industrial plants. The position requires frequent travel, standing for extended periods, lifting equipment and tools when necessary, and working directly with customers in production settings.