Field Services Engineer

Direct Recruiters, Inc.; Detroit (MI); On-site; USD 65,000 - 95,000; Full time

Job summary

Direct Recruiters, Inc. is seeking a Field Service Engineer/Technician to install, troubleshoot, repair, and maintain robotic and automated equipment at customer sites in the Detroit area.

The role provides hands‑on support across electrical, mechanical, controls, and robotic systems, both onsite and remotely, with extensive travel in the U.S. The ideal candidate will have strong customer‑service skills, solid problem‑solving ability, and the ability to coordinate with engineering, sales, and

Qualifications

• Associate degree or technical diploma in robotics/automation/electrical/mechanical; hands-on experience will be considered.
• 2+ years of experience troubleshooting, servicing, installing, or maintaining industrial machinery, robotics, automation, or related equipment.
• Ability to read electrical, mechanical, pneumatic drawings and documentation.
• Proficient with electrical and mechanical systems, controls, robotics, and industrial equipment.
• Strong troubleshooting, analytical and problem‑solving skills.
• Good communication and customer-service skills.
• Ability to work independently while managing multiple service priorities.
• Basic computer skills and familiarity with Microsoft Office, email, service documentation, and related software.
• Valid driver’s license; passport ability preferred.

Responsibilities

• Install, troubleshoot, repair, and maintain robotic and automated equipment at customer locations.
• Diagnose electrical, mechanical, controls, programming, and system issues.
• Provide onsite, telephone, and remote technical support to customers and internal teams.
• Travel to customer facilities (often on short notice) to address service issues.
• Document service activities, including issues identified, corrective actions, parts used, and follow‑up.
• Back up and document software, programming, and configuration changes.
• Maintain service records and ensure required customer documentation is completed before leaving the site.
• Assist with equipment commissioning, modifications, preventative maintenance, and system troubleshooting as needed.
• Coordinate with engineering, sales, parts, assembly, and other internal teams to resolve customer issues and support project requirements.
• Identify opportunities for additional service, spare parts, repairs, or equipment improvements when appropriate.
• Maintain service tools, equipment, and assigned spare parts inventory.
• Participate in technical training and continuing education to maintain and expand product and application knowledge.
• Follow all company and customer safety requirements and immediately report unsafe conditions or equipment concerns.
• Support quality initiatives and continuous improvement efforts.
• Perform other duties as assigned.

Skills

Troubleshooting

Mechatronics

Customer service

Independent worker

Documentation

Education

Associate degree or technical diploma in robotics/automation/electrical/mechanical

Tools

Microsoft Office

Job description

Field Service Engineer/Technician (Detroit, MI Area)

Position Summary

The Field Service Technician is responsible for installing, troubleshooting, repairing, maintaining, and supporting robotic and automated equipment at customer facilities. This position provides hands‑on technical support across electrical, mechanical, controls, and robotic systems, both onsite and remotely.

The role requires strong customer‑service skills, technical problem‑solving ability, and a willingness to travel extensively to support customers throughout the U.S. and, when needed, internationally.

Key Responsibilities

• Install, troubleshoot, repair, and maintain robotic and automated equipment at customer locations and in‑house.


• Diagnose electrical, mechanical, controls, programming, and system‑related issues.


• Provide onsite, telephone, and remote technical support to customers and internal teams.


• Travel to customer facilities, often on short notice, to address service issues, installations, repairs, and equipment upgrades.


• Develop strong working relationships with customers and serve as a professional technical representative in the field.


• Document service activities, including issues identified, corrective actions, parts used, and recommended follow‑up.


• Back up and document software, programming, and configuration changes made during service visits.


• Maintain accurate service records and ensure required customer documentation is completed before leaving the site.


• Assist with equipment commissioning, modifications, preventative maintenance, and system troubleshooting as needed.


• Coordinate with engineering, sales, parts, assembly, and other internal teams to resolve customer issues and support project requirements.


• Identify opportunities for additional service, spare parts, repairs, or equipment improvements when appropriate.


• Maintain service tools, equipment, and assigned spare parts inventory.


• Participate in technical training and continuing education to maintain and expand product and application knowledge.


• Follow all company and customer safety requirements and immediately report unsafe conditions or equipment concerns.


• Support quality initiatives and continuous improvement efforts.


• Perform other duties as assigned.

Qualifications

• Associate degree or technical diploma in robotics, automation, electrical, mechanical, mechatronics, controls, or a related field preferred; equivalent hands‑on experience will be considered.


• 2+ years of experience troubleshooting, servicing, installing, or maintaining industrial machinery, robotics, automation, or related equipment.


• Ability to read and interpret electrical, mechanical, pneumatic, and technical drawings and documentation.


• Working knowledge of electrical and mechanical systems, controls, robotics, and industrial equipment.


• Strong mechanical and electrical troubleshooting skills with the ability to diagnose problems systematically.


• Comfortable working with hand tools, electrical test equipment, and other service equipment.


• Strong analytical, organizational, and problem‑solving abilities.


• Professional communication and customer‑service skills with the ability to work effectively with customers, technicians, engineers, and management.


• Ability to work independently while managing multiple service priorities.


• Basic computer skills and familiarity with Microsoft Office, email, service documentation, and related software.


• Valid driver’s license and ability to obtain/maintain a passport.

Travel Requirements

• Approximately 75–90% travel, primarily throughout the U.S., with occasional international travel.


• Travel may involve extended customer‑site assignments, overnight stays, and short‑notice service calls.


• Occasional travel for technical training may be required.

Physical Requirements

• Ability to stand, walk, bend, kneel, crouch, climb ladders, and work in industrial environments for extended periods.


• Ability to use hands for detailed mechanical and electrical work and operate hand and power tools.


• Ability to lift and move equipment and components weighing up to approximately 75 pounds.


• Ability to work safely around industrial machinery, robotics, electrical equipment, and manufacturing processes.


• Adequate vision and hearing to perform troubleshooting, inspection, and service activities safely