Field Service Technician - Chicago

MilliporeSigma; Burlington (VT); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to deliver exceptional technical support and on-site solutions. In this role, you will work with cutting-edge equipment, ensuring optimal product performance while providing timely service to customers. You'll be responsible for preventive maintenance, installations, and repairs, all while maintaining an accurate schedule and documentation. This position offers the chance to travel and work flexible hours, making it perfect for those who thrive in dynamic environments and enjoy hands-on technical work.

Benefits

Company Vehicle

Flexible Hours

Overnight Travel

Expense Reimbursement

Qualifications

• 3+ years of field service experience in skilled trades or technical background.
• Ability to read technical documents and proficiency with tools.

Responsibilities

• Provide professional service including maintenance, installations, and repairs.
• Manage physical inventory and maintain tools in working order.

Skills

Field Service Experience

Mechanical Skills

Technical Documentation

Customer Focus

Troubleshooting Skills

Education

High School Diploma or GED

Tools

CRM Tools

Test Equipment

Job description

Work Location: Burlington, Massachusetts
Shift: No
Department: LS-SL-LAHI LW Biom USA
Recruiter: Beverly Dellisola

This information is for internal use only. Please do not share outside of the organization.

Your Role:

MilliporeSigma is hiring a Field Service Technician. In this position, you will play a crucial role in delivering exceptional technical support and expertise to our customers. You will work with state-of-the-art equipment, providing on-site solutions and ensuring optimal product performance.

Responsibilities include:

• Providing timely professional service, including preventive maintenance, installations, repairs, and system validations, respecting all customer site rules and regulations.
• Accurately completing Work Orders and related documentation daily.
• Providing customers with documentation of work performed, such as Service Reports and Verification Reports.
• Maintaining an accurate daily schedule, communicating proactively with customers, and adapting as needed.
• Notifying management of any schedule impacts on customer satisfaction.
• Managing physical inventory and maintaining tools and test equipment in proper working order.
• Generating leads for new hardware, consumables, and service contracts using CRM tools.
• Assisting with custom-engineered system installations as needed.

This position may require overnight travel, additional travel for training, and support within expanded territories. A company vehicle is provided. Expense reports are to be submitted biweekly.

Work hours may include outside of normal business hours, including nights, weekends, and holidays, especially for emergency services for clinical customers.

Physical attributes required include:

• Lifting up to 66 pounds without assistance; maneuvering up to 165 pounds with assistance.
• Pushing and pulling with force up to 60 pounds.
• Various physical activities such as sitting, standing, walking, reaching, bending, and climbing.
• Occasional use of a half-mask respirator.
• Visual acuity of 20/40 or better, with color distinction capabilities.

Minimum Qualifications:

• High School diploma or GED with 3+ years of field service experience, skilled trades, mechanical, plumbing, technical, or military electronics background.

Preferred Qualifications:

• Electronics experience and ability to read technical documents.
• Proficiency with tools and test equipment, troubleshooting skills, excellent communication, customer focus, documentation skills, basic IT skills, and ability to work independently.

Pay Range: $29-$50/hour

The Company is an Equal Employment Opportunity employer. Discrimination based on race, color, religion, age, sex, sexual orientation, national origin, disability, veteran status, or other protected categories is prohibited. Concerns should be reported to HR, Legal, or Compliance. Retaliation against reports is not tolerated.