Field Service Technician

ABB Schweiz AG; Chicago (IL); Remote; USD 55,000 - 103,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Field Service Technician, der die Möglichkeit hat, Servicearbeiten auszuführen und Kundenbeziehungen zu pflegen. Diese spannende Rolle erfordert starke Kommunikationsfähigkeiten und technisches Know-how, um die Erwartungen der Kunden zu erfüllen und die Qualität der Dienstleistungen sicherzustellen. Sie werden die Gelegenheit haben, vor Ort zu arbeiten, technische Probleme zu lösen und als Trainer für andere Mitarbeiter zu agieren. Wenn Sie eine Leidenschaft für Technik und Kundenservice haben, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere voranzutreiben.

Qualifications

• 5 Jahre Erfahrung im technischen Service, idealerweise in kritischen Stromanlagen.
• Fähigkeit, Testpläne und Berichte zu erstellen.

Responsibilities

• Durchführung von Servicearbeiten gemäß Kundenanforderungen.
• Identifikation von Verbesserungsmöglichkeiten vor Ort.

Skills

Kommunikationsfähigkeiten

Projektmanagement

Microsoft Office

Technische Analyse

Education

High School Diploma

Bachelor's Degree

Associate's Degree

Tools

MS Project

Excel

Job description

Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This is a position with grade

15

This position reports to

Service Team Leader

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service, planning and executing service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention through effective communication of service work timelines and expectations. The work model for this role is remote. This position contributes to the Electrification Smart Power division in Chicago, IL. Your main responsibilities include:

1. Working with the customer on-site to identify opportunities to improve operations and eliminate pain points.
2. Performing field service tasks, identifying technical issues, and conducting analysis remotely or on-site within certified service categories and products.
3. Preparing material lists needed for service activities and ensuring all materials, parts, and equipment are available and of suitable quality.
4. Acting as a trainer when needed for field service associates and customers.

Qualifications for the role

• High School Diploma with 5 years of professional experience.
• Bachelor’s degree or Associate’s Degree preferred; experience in servicing critical power equipment is advantageous.
• Strong communication skills (written and verbal) for interacting across organizational levels.
• Proficiency in Microsoft Office applications.
• Ability to manage projects using MS Project or Excel.
• Experience in writing test plans and reports.
• Willingness to travel up to 75%, including nights and weekends.
• Existing work authorization to work in the US for ABB.

More about us

ABB Smart Power offers energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure, and commercial buildings. Our technical teams collaborate with industry partners to deliver advanced solutions supporting growth, energy transition, and sustainability. Our portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices. We also support large data centers with energy-efficient UPS solutions and provide the ABB Ability Energy Manager platform to help organizations save energy and reduce CO2 emissions. We value diversity and encourage you to apply for your next career step with ABB. Visit www.abb.com to learn more about our global impact. #MyABBStory

We look forward to your application. For more about ABB, visit www.abb.com. We are an Equal Employment Opportunity and Affirmative Action employer that values diversity and encourages applicants of all backgrounds to apply. All qualified applicants will receive consideration without regard to race, creed, color, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave, or protected veteran status. For your rights as an applicant, visit the EEOC and DOL websites linked in the original description. Applicants may request reasonable accommodations for disabilities by contacting ABB HR. Resumes and applications should be submitted through the designated channels. The expected salary range for this position is $55,400 to $102,600 annually.