Field Service Technician — CAT Construction Equipment

Thompson Machinery; La Vergne (TN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Vision and dental insurance

401k matching

Paid holidays

Paid time off

Tuition Reimbursement

Employee Assistance Program

Job summary

Thompson Machinery is seeking a Field Service Technician to diagnose, repair and maintain Caterpillar diesel-powered construction equipment. You will work largely independently from a field service truck, serving customers across the region, with travel required.

You will interpret service manuals and schematics, perform advanced troubleshooting, and ensure safe, timely, and high-quality service. Strong communication and a customer-first mindset are essential.

Qualifications

• Field Service Technician training and/or equipment service & maintenance training through accredited schools or dealer/manufacturer programs.
• Five+ years’ experience with diagnostics and advanced troubleshooting on construction equipment.
• Strong communication and customer service orientation.

Responsibilities

• Perform preventive maintenance, diagnostics, repair and service of Caterpillar diesel powered construction equipment.
• Travel within assigned region; work overtime, weekends and holidays as needed; may include overnight travel up to 25%.
• Read and interpret service manuals, safety manuals and wiring diagrams; use test equipment for diagnostics.
• Provide expert repairs and be the primary contact for customer communication and service quality.

Skills

Diagnostics

Troubleshooting

Customer service

Communication

Independence

Education

High school diploma

Tools

Industrial tools (hand tools, air tools, torque wrenches, multimeters)

Job description

Thompson Machinery is seeking a Field Service Technician to diagnose, repair and maintain Caterpillar diesel-powered construction equipment. You will work largely independently from a field service truck, serving customers across the region, with travel required.

You will interpret service manuals and schematics, perform advanced troubleshooting, and ensure safe, timely, and high-quality service. Strong communication and a customer-first mindset are essential.