Field Service Technician (Casino/Gaming) - Arizona

IGT; Arizona; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Discretionary bonus

Health, dental, and vision coverage

Paid time off

Tuition reimbursement

401(k) with company contributions

Disability coverage

Identity protection

Job summary

IGT is seeking a Field Service Technician to support customers across Arizona. This hands-on role requires diagnosing issues, performing maintenance, and ensuring equipment operates at peak performance while delivering a high-quality customer experience.

You will travel within Arizona (and occasionally Southern California) and participate in an on-call rotation every 4-6 weeks. A high school diploma is required, with technical training a plus, and 1+ years in a customer-facing role is preferred.

Qualifications

• 1+ years of hands-on technical experience in a customer-facing role.
• Background in ATM, slot machine, cable, telecommunications, or similar field service work preferred.
• High school diploma or GED required; technical or vocational training is a plus.

Responsibilities

• Provide on-site technical support for Fintech, gaming, and loyalty equipment.
• Troubleshoot mechanical, hardware, software, and networking issues to identify root causes.
• Perform preventative maintenance, installations, and site surveys for new and existing equipment.
• Serve as the primary customer contact during service visits with professional conduct.
• Travel throughout Arizona (and occasional Southern California) for service visits.
• Participate in on-call rotation every 4-6 weeks for after-hours support.

Skills

Customer-facing

Field service

IT basics

Networking basics

Education

High school diploma or GED

Job description

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences- powered by world-class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com .

Overview

We’re seeking a Field Service Technician to support customers across Arizona. This is an ideal opportunity for someone who enjoys hands-on work, problem-solving, and working independently in the field. In this role, you’ll serve as the front line of service—diagnosing issues, performing maintenance, and ensuring equipment operates at peak performance while delivering a high-quality customer experience.

What You’ll Do

• Provide on-site technical support for Fintech, gaming, and loyalty equipment, ensuring systems are operating efficiently
• Troubleshoot mechanical, hardware, software, and networking issues to identify root causes and resolve problems
• Perform preventative maintenance, installations, and site surveys for new and existing equipment
• Serve as the primary customer contact during service visits, delivering a high level of service and professionalism
• Maintain accurate inventory of parts and complete service reporting in a timely manner
• Travel throughout Arizona (and occasionally Southern California), including overnight stays when needed
• Participate in an on-call rotation every 4-6 weeks for after-hours and weekend support

What We’re Looking For

• 1+ years of hands-on technical experience in a customer-facing role
• Background in ATM, slot machine, cable, telecommunications, or similar field service work preferred
• Basic understanding of IT, networking, hardware, and software systems
• High school diploma or GED required; technical or vocational training is a plus
• Strong communication skills and ability to work independently in the field
• Valid driver’s license and ability to travel frequently (50-75%)
• Ability to lift up to 50 lbs and work in physically active environments

Keys to Success

• You enjoy hands-on troubleshooting and take pride in fixing problems the right way the first time
• You’re customer-focused and leave every site visit with the client feeling confident and supported
• You’re adaptable and comfortable working independently in a fast-paced, ever-changing environment
• You stay organized, manage your time well, and keep accurate documentation
• You’re eager to learn and grow within a structured, tiered advancement path

Our Total Rewards program is designed to support your success, both professionally and personally, and may include:

• Discretionary bonus opportunities
• Comprehensive health, dental, and vision coverage
• Paid time off and wellness programs
• Tuition reimbursement
• 401(k) with company contributions
• Additional benefits including disability coverage and identity protection

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.