Field Service Tech II - Vancouver, BC, Canada

International Game Technology; California (MO); On-site; USD 57,656,000 - 63,621,000; Full time

Benefits offered by this job

Comprehensive benefits

RRSP Plan

Tuition reimbursement

Paid time off

Wellness programs

Job summary

IGT is seeking a Field Service Technician II to support gaming and paytech equipment across the Vancouver, BC service area. The role involves installation, maintenance, testing, and troubleshooting of complex systems, with travel across the territory and occasional on-call shifts.

Ideal candidates have 2–4 years in a customer-service setting, hands-on repair experience, strong communication, and the ability to work independently within safety and regulatory guidelines.

Qualifications

• 2–4 years of experience in a customer service-related position.
• 2–4 years of hands-on troubleshooting and repair of technical equipment.
• Strong written and verbal communication skills with clear documentation.
• Ability to work independently and with internal teams to resolve issues.
• Willingness to travel including overnight stays.
• Valid driver’s license with a safe driving record.
• Experience with gaming, lottery, telecom, or electromechanical equipment preferred.

Responsibilities

• Configure, install, remove, upgrade, and maintain gaming and paytech equipment.
• Test hardware, firmware, and network connections for proper operation.
• Troubleshoot and repair equipment to restore functionality.
• Communicate status and resolutions to customers professionally.
• Maintain accurate service records and reports.
• Provide technical guidance to customers and colleagues.
• Travel within the service territory and participate in on-call rotation.
• Comply with safety and regulatory requirements, including PPE and WHMIS.

Skills

Communication

Customer service

Troubleshooting

Team collaboration

Travel readiness

Reading wiring diagrams

Safety compliance

Job description

Field Service Tech II - Vancouver, BC, Canada

Location: CA HOME, CA, __

Requisition ID: 19430

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Responsibilities

The Field Service Technician II is responsible for staging, transporting, configuring, installing, maintaining, troubleshooting, upgrading, and removing IGT gaming, paytech equipment, and related systems at IGT facilities and customer locations throughout the Vancouver, BC service area. This position works independently across an assigned service territory while collaborating with customers, Technical Support, management, and other Field Services team members.

• Configure, install, remove, upgrade, convert, and perform preventive maintenance on gaming, paytech equipment, and related systems.
• Test hardware, firmware, system interfaces, and network connections to ensure proper operation.
• Troubleshoot and diagnose equipment issues and perform repairs to restore equipment to proper working order.
• Respond to customer service calls and communicate status, progress, and resolution clearly and professionally.
• Maintain accurate service records, parts usage, work-order updates, and activity reports.
• Provide customer support and technical guidance as required.
• Work independently to diagnose problems while collaborating with customers and internal support teams to resolve technical issues.
• Maintain knowledge of the assigned service territory, customer locations, escalation paths, and service expectations.
• Follow customer‑site, regulatory, security, and health and safety requirements, including required PPE and WHMIS practices where applicable.
• Complete required technical, product, safety, compliance, and ongoing training.
• Participate in job shadowing, field coaching, and other training activities to develop proficiency with IGT equipment and Field Services procedures.
• Travel throughout the assigned territory, including overnight stays and multi‑day trips, as required to support customer and operational needs.
• Participate in a planned on‑call rotation and work evenings, weekends, and overtime when required. The regular schedule is Monday through Friday, day shift.
• Perform other related duties as assigned.

Qualifications

• Two (2) to four (4) years of experience in a customer service‑related position.
• Two (2) to four (4) years of hands‑on experience troubleshooting and repairing technical equipment.
• Strong verbal and written communication skills, including the ability to explain technical issues and accurately document service activity.
• Strong collaboration and interpersonal skills.
• Strong planning, organization, and prioritization skills.
• Ability to work independently, diagnose problems, and communicate effectively with customers and internal support teams.
• Ability and willingness to travel, including overnight stays and multi‑day trips, as required.
• Must possess a valid driver's license and maintain a driving record that meets company requirements.
• Experience with gaming, lottery, telecommunications, computer, electronic, or electromechanical equipment preferred.
• Knowledge of AC/DC electrical fundamentals preferred.
• Ability to read wiring diagrams or technical schematics preferred.
• Experience with Ethernet, wireless, fiber optic, or telecommunications connections preferred.
• Experience troubleshooting equipment to the component or circuit level preferred.
• Familiarity with work‑order, inventory, or service management systems preferred.
• Experience working in a regulated or compliance‑focused environment preferred.
• Physical Requirements: Must be able to safely lift and carry equipment or components weighing up to 23 kg (50 lbs.). Must be able to move, position, install, and remove terminals weighing more than 91 kg (200 lbs.) using approved material‑handling equipment and assistance from other Field Service Technicians when required. Must be able to drive and remain seated for extended periods, use hand tools and perform detailed work requiring manual dexterity, and work safely around electrical components, moving parts, and occasionally in restricted spaces. Must follow site‑specific PPE and safety requirements. Reasonable accommodation will be provided where required.
• Employment and continued employment are subject to IGT obtaining all required gaming and/or security clearances. The selected candidate must successfully meet applicable reference and background‑check requirements. Any job‑related fitness assessment will be conducted in accordance with applicable law.

Keys to Success

At IGT, we believe compensation should be as individual as you are, reflecting your skills, experience, background, and location.That’s why our starting compensation range is $28 to $30 CAD hourly, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything’s above board. Compensation is just the beginning! Our Total Rewards program is designed to support your success, both professionally and personally, and may include:

• Comprehensive benefits, including medical, dental, vision, life, accident, and disability insurance
• RRSP Planto help you plan for the future
• Tuition reimbursement to support continued learning and growth
• Paid time off to rest, recharge, and reset
• Wellness programs that support your overall well‑being

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.We thank all applicants for their interest; however, only those selected for an interview will be contacted.