Field Service Tech I

IGT; Rhode Island; On-site; USD 34,000 - 41,000; Full time

Job summary

IGT is seeking a Field Service Technician to maintain and service lottery equipment at retailer locations. You will respond to dispatches, travel to customer sites within a defined zone, and install, remove, or repair gaming and communication devices.

Key duties include troubleshooting, preventive maintenance, configuration, testing, documenting service calls, and training customers. You must be able to lift 50 pounds, climb ladders, work varied shifts, and pass background checks.

Qualifications

• High School Diploma or equivalent required.
• Technical and customer service experience is preferred.
• Entry level position available.

Responsibilities

• Maintain and service IGT equipment at Retailer locations.
• Respond to dispatches and travel to customer sites within a zone.
• Install, remove, or repair lottery equipment and communication devices.
• Troubleshoot, repair, install, remove, configure, and maintain equipment.
• Perform preventive maintenance and basic component replacement.
• Test equipment and game functionality and document results.
• Provide basic training to customers and internal teams.

Skills

Computer literacy

Driver's license

Customer service

Communication

Color vision

Physical stamina

Education

High School Diploma or equivalent

Job description

IGT , where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com .

Responsibilities

The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

• Troubleshoot, repair, install, remove, convert, configure, and maintain IGT and multi-vendor gaming equipment to support continuous operation.
• Perform preventive maintenance, basic component replacement, cleaning, adjustments, program upgrades, downloads, and equipment setup.
• Test equipment and game functionality, including input/output systems, devices, pay tables, reel strips, and bonus awards.
• Install and maintain communication infrastructure, including data lines and fiber‑optic connections.
• Transport and maintain equipment, replacement parts, tools, supplies, and consumable inventory in an organized manner.
• Support technical projects, installations, expansions, and other field activities as assigned.
• Accurately document service calls, repairs, maintenance activities, equipment issues, arrival and departure times, and resolutions.
• Communicate effectively with Dispatch, technical teams, coworkers, customers, and other stakeholders.
• Provide customers and internal teams with basic training and guidance on equipment operation, procedures, and new products.
• Follow all company documentation, safety requirements, policies, procedures, vehicle guidelines, and escalation processes while working with minimal supervision.
• Maintain a professional and positive image of IGT when interacting with coworkers and customers.

Education Required

• High School Diploma or equivalent required.
• Technical and customer service experience is preferred.

Experience Required

• Entry level

Skills Required

• Must be computer literate
• Ability, flexibility, and willingness to work varied shifts, overtime
• Ability to follow policies, procedures, and safety guidelines
• Strong interpersonal communication skills and customer service ability
• Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
• Physical Requirements: Must be able to climb a ladder, lift 50 pounds and be able to walk a full 8.5-hour shift. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.
• An offer of employment, and continuation of employment with IGT, is subject to and contingent upon IGT's obtainment of security clearance and meeting pre‑employment reference, background check requirements and pre‑placement physical and drug testing requirements as applicable to IGT's satisfaction and approval based upon the requirements of the Company's customers and/or regulators. Certain jurisdictions may require additional personal disclosures which may include, but not be limited to, personal financial records, character references, etc

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self‑leadership

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.

At IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $24.61– $30.76 hourly USD, based on a good‑faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable.

Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.

IGT is the global leader in gaming. For more information, please visit www.igt.com .