Field Service Technician - Burlington, MA

Tbwa Chiat/Day Inc; Massachusetts; On-site; USD 58,000 - 67,000; Full time

Job summary

Join a dynamic Customer Service team as a Field Service Technician, where you'll deliver exceptional service by diagnosing and repairing a variety of home appliances and electronics. This role offers the chance to work in a fast-paced environment, ensuring customer satisfaction while utilizing your technical skills. With a commitment to innovation and employee growth, this opportunity provides a solid foundation for a rewarding career. The company values diversity and offers comprehensive benefits, making it an ideal place to thrive and make a difference in people's lives.

Benefits

Medical, Dental, and Vision Benefits

401(k) Retirement Savings Plan

Generous Paid Time Off

Performance-Based Incentives

Mental Health Resources

Paid Parental Leave

Qualifications

• 1+ years in a technical role, preferably in field service.
• Experience repairing major appliances and using diagnostic tools.

Responsibilities

• Travel to customer locations for maintenance and repairs.
• Diagnose and repair electronics and home appliances efficiently.

Skills

Troubleshooting

Technical Diagnosis

Customer Service

Problem Solving

Education

High School Diploma or Equivalent

Tools

Diagnostic Test Equipment

Safety Equipment (PPE)

Repair Tools

Job description

Field Service Technician - Burlington, MA

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions.

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

The Opportunity:

We are currently seeking the newest innovator to join our dynamic Customer Service team as Field Service Technician (DMST) located in Boston, MA. (Burlington, Woburn)
*All candidates must be able to work coverage in the Burlington, Woburn metro areas.

In this role you will be responsible for delivering an exceptional customer experience while servicing our products in the home. Our full line technicians diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform a number of other administrative tasks on a daily basis.

Responsibilities:

1. Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
2. Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
3. Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
4. Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
5. Immediately and accurately process paperwork and perform data entry upon completion of each job.
6. Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
7. Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Qualifications and Requirements:

1. Minimum 1 year experience in a technical role (Field Service preferred).
2. Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
3. Experience in the use of tools, and diagnostic test equipment.
4. Ability to properly troubleshoot, diagnose, repair and document product/system issues.
5. Valid Driver’s license in good standing.
6. Ability to obtain appropriate EPA Certification.
7. Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Salary: $58,000 - $67,000 USD

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life.
• Family oriented benefits such as paid parental leave.

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

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