Field Service Technician - Burlington, MA

LG; Burlington (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where you'll deliver exceptional service while maintaining and repairing LG's innovative products. This role is pivotal in ensuring customer satisfaction and product performance, requiring technical expertise and a commitment to excellence. As a representative of LG, you'll not only fix appliances but also create a positive experience for customers. With a focus on professional growth and a supportive community, this opportunity is perfect for those looking to make a real impact in the field service industry. Embrace the chance to be part of a diverse team that values empowerment and innovation.

Qualifications

• 1+ years experience in a technical role, preferably in Field Service.
• Experience in repairing major appliances and using diagnostic tools.

Responsibilities

• Travel to customer locations for maintenance and repair of LG equipment.
• Diagnose and repair electronics and home appliances effectively.

Skills

Troubleshooting

Technical Diagnosis

Customer Service

Problem Solving

Education

High School Diploma or equivalent

Tools

Diagnostic Test Equipment

Safety Equipment (PPE)

Repair Tools

Job description

Field Service Technician - Burlington, MA

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

The Opportunity:

We are currently seeking the newest innovator to join our dynamic Customer Service team as Field Service Technician (DMST) located in Boston, MA. (Burlington, Woburn)
*All candidates must be able to work coverage in the Burlington, Woburn metro areas.

In this role you will be responsible for delivering an exceptional customer experience while servicing our products in the home. Our full line technicians diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect.

Responsibilities:

1. Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
2. Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
3. Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
4. Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
5. Immediately and accurately process paperwork and perform data entry upon completion of each job.
6. Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
7. Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Qualifications and Requirements:

1. Minimum 1 year experience in a technical role (Field Service preferred).
2. Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
3. Experience in the use of tools and diagnostic test equipment.
4. Ability to properly troubleshoot, diagnose, repair and document product/system issues.
5. Valid Driver’s license in good standing.
6. Ability to obtain appropriate EPA Certification.
7. Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.