Field Service Technician - Burlington, MA

LG Electronics USA; Boston (MA); On-site; USD 58,000 - 67,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician in Boston, where you'll deliver exceptional customer service while maintaining and repairing a variety of home appliances. This role offers the chance to work with cutting-edge technology and be the face of a brand known for its commitment to quality and innovation. With a focus on professional growth and well-being, you'll enjoy a supportive environment that values your contributions. If you're passionate about technology and customer satisfaction, this position is a perfect fit for you.

Benefits

No-cost employee premiums for medical, dental, and vision benefits

401(k) Retirement Savings Plan with company matching

Generous Paid Time Off program

Performance-based Short-Term Incentives

Access to mental health resources

Paid parental leave

Group Rate Life and Disability Insurance

Qualifications

• Minimum 1 year experience in a technical role, preferably in Field Service.
• Experience with major appliances including refrigeration and cooking products.

Responsibilities

• Travel to customer locations for maintenance and repair of LG's equipment.
• Diagnose problems and document findings accurately after each job.

Skills

Technical Diagnosis

Troubleshooting

Repairing Major Appliances

Use of Diagnostic Tools

Education

High School Diploma or Equivalent

Tools

Diagnostic Test Equipment

Safety Equipment (PPE)

Job description

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

What we can offer:

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

The Opportunity:

We are currently seeking the newest innovator to join our dynamic Customer Service team as Field Service Technician (DMST) located in Boston, MA. (Burlington, Woburn)
*All candidates must be able to work coverage in the Burlington, Woburn metro areas.

In this role you will be responsible for delivering an exceptional customer experience while servicing our products in the home.
Our full line technicians diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform a number of other administrative tasks on a daily basis. Our technicians are the face of LG and will be expected to represent the company with the professionalism our customers have come to expect.

Responsibilities:
- Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance
- Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG
- Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances
- Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts
- Immediately and accurately process paperwork and perform data entry upon completion of each job
- Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home
- Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)

Qualifications and Requirements:
- Minimum 1 year experience in a technical role (Field Service preferred)
- Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products)
- Experience in the use of tools, and diagnostic test equipment
- Ability to properly trouble-shoot, diagnose, repair and document product/system issues
- Valid Driver's license in good standing
- Ability to obtain appropriate EPA Certification
- Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds

Recruiting Range

$58,000-$67,000 USD

Benefits Offered Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.


• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.


• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.


• Performance based Short-Term Incentives (varies by role).


• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.


• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.


• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors:

• Eligible for the relevant benefit programs offered through our partner agencies.

Privacy Notice to California Applicants

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.