Service Technician

Pavion; Burlington (VT); On-site; USD 60,000 - 115,000; Full time

Job summary

An established industry player is seeking a motivated Service Technician to join their fire business unit. This role involves troubleshooting and maintaining fire alarm systems, ensuring reliability and operational excellence. The technician will interact with customers, providing technical support and coordinating service orders. With a commitment to safety and innovation, this company offers a dynamic work environment and opportunities for growth. If you have a passion for technology and customer service, this is the perfect opportunity to advance your career.

Benefits

Sign-on Bonus

Health Insurance

Retirement Plan

Paid Time Off

Qualifications

• 3 years of experience in fire alarms required.
• Must have a valid driver's license and MA Electrical License.

Responsibilities

• Install, service, and test fire alarm and security systems.
• Provide technical support and troubleshoot signal issues.

Skills

Troubleshooting Fire Alarms

CCTV Systems

Customer Service

Technical Support

Education

High School Diploma or GED

MA Electrical License Class B or D

Tools

Microsoft Word

Microsoft Excel

Job description

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Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.

As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service.

With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com

Pavion and our family of companies are seeking a talented and motivated Service Technician to join our fire business unit.

Position Duties and Responsibilities:

• Troubleshoot FA, AC, CCTV & Security all makes and manufacturers
• Install, Service, program, test and inspect fire alarm and security systems
• Ensure equipment is functional and operational
• Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair
• Replace system components as assigned; panels, audible/visual alarms, etc.
• Provide technical support to Customers including, remote phone diagnosis, and troubleshooting of signal issues related to formats and receivers
• Interact professionally with customers
• Coordinate with Manager and dispatcher for the purpose of completing service and work orders efficiently
• Inform dispatcher and/or manager the status of service in order to take appropriate action
  
  

Basic Qualifications:

• High School Diploma or GED and 3 years of experience in fire alarms
• MA Electrical License Class B or D
• Valid Driver's License
  
  

Preferred Qualifications:

• Basic Microsoft Word and Excel skills
• Customer service skills
  
  

Disclaimer: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Security Systems Services

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