Field Service Technician- Boston MA area

Modern Packaging Machinery; Massachusetts; On-site; USD 39,000 - 51,000; Full time

Job summary

ProMach is seeking a Field Service Technician based in the Boston area to install, commission, repair, and maintain automated packaging machinery at customer sites.

You will troubleshoot and upgrade equipment, train operators, document service activities, and support travel up to 75% domestically and internationally. This hands-on role offers growth, competitive pay, and comprehensive benefits.

Qualifications

• 3+ years of machine startup, repair, and maintenance on industrial equipment.
• High School Diploma required; Associate’s Degree preferred.
• Strong ability to read drawings and wiring schematics; familiarity with PLCs, VFDs, and servo controllers.
• Proficient in Microsoft Office with good organization and problem-solving skills.
• Willingness to travel up to 75% domestically and internationally; passport required.

Responsibilities

• Install, commission, repair, and maintain equipment at customer sites.
• Troubleshoot and upgrade equipment; train operators.
• Document service activities in detailed site reports.
• Recommend machine upgrades and spare parts to improve safety and reliability.
• Train customer personnel during installations and maintenance.
• Support the Deer Park, NY facility and participate in Factory Acceptance Tests.
• Travel flexibly to adapt to diverse work environments.

Skills

Field service

Mechanical repair

Electrical skills

PLC/VFD/Servo

Customer communication

Travel readiness

Education

High School Diploma

Associate degree (technical)

Tools

Allen-Bradley PLCs

Job description

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.

We are excited to welcome a Field Service Technician to our growing Aftermarket team. This is an opportunity to play a key role in supporting our customers and ensuring their equipment performs at its best.

We’re looking for a motivated technician based in the Boston, MA United States who thrives on solving problems and building customer relationships. In this role, you’ll serve as a trusted technical resource for customers.

If you enjoy hands‑on technical work, variety in your day, and the chance to travel while making a real impact for our customers, this could be the perfect fit.

Do you enjoy this work?

• Install, commission, repair, and maintain Modern Packaging automated machinery at customer sites, including both electrical and mechanical work
• Troubleshoot and adjust equipment to achieve contracted efficiency rates, perform audits, install upgrades, and deliver follow‑up operator training
• Document all service activities (installations, commissioning, repairs, and upgrades) in detailed site reports
• Support customers by recommending machine upgrades, retrofits, and spare parts that improve safety, performance, reliability, and inventory management
• Train customer personnel during installation, commissioning, and maintenance activities
• Support the Modern facility in Deer Park, NY and participating in customer Factory Acceptance Tests
• Maintain flexibility to adapt to diverse work environments and resolve issues quickly

Qualifications

• Previous experience as a Field Service Technician (or similar) with 3+ years of machine startup, repair, and maintenance on medium to large‑scale industrial equipment
• High School Diploma required; Associate’s Degree in a related technical field (mechanical or electrical) preferred
• Strong technical skills, including mechanical repair, ability to read part/assembly drawings and wiring schematics, and familiarity with Allen Bradley PLCs, VFDs, and servo controllers (preferred)
• Proficient in Microsoft Office with strong organizational, time management, and problem‑solving skills to manage schedules, paperwork, and technical issues effectively
• Excellent communication and customer service skills, with the ability to explain technical information clearly, train customer personnel, and work well with all levels of operators and managers
• Self‑motivated and adaptable, able to work independently while maintaining a positive, professional attitude
• Willingness to travel up to 75% domestically and internationally (passport required; occasional trips to Mexico and Canada)

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.

Base Salary Range: $28.00 – 37.00 an hour

#MODER

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the United States seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug‑free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.