Field Service Technician - Automation Packaging Machinery

ProMach; Washington (MO); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their dynamic team. This role involves installing, servicing, and maintaining cutting-edge packaging machinery while traveling to customer locations. You'll be the face of the company, ensuring top-notch performance and customer satisfaction. With a strong focus on technical challenges, you'll collaborate with engineering teams to enhance product lines and deliver quality solutions. Enjoy a rewarding career with comprehensive benefits and opportunities for growth from day one. If you're passionate about technology and customer service, this is the perfect opportunity for you!

Benefits

Comprehensive Medical/Dental Programs

Life Insurance

Generous Paid Time Off

Retirement Savings Plan with Company Match

Qualifications

• 5+ years of experience in repairing and troubleshooting packaging equipment.
• Strong knowledge of PLC programming and mechanical/electrical systems.

Responsibilities

• Install, service, and maintain packaging machinery in the field.
• Troubleshoot operational issues and train personnel on equipment.

Skills

Troubleshooting

PLC Programming

Communication Skills

Mechanical Knowledge

Electrical Knowledge

Pneumatic Components Knowledge

HMI Programming

Education

High School Diploma

2-Year Degree in Industrial Automation

Tools

Allen-Bradley PLC

Servo Systems

Temperature Controllers

Job description

Field Service Technician - Automation Packaging Machinery

Job Category: Service

Requisition Number: FIELD008682

Posted: March 4, 2025

Employment Type: Full-Time

Location: Remote

Job Description

Do you love to travel? Are you passionate about serving as a brand ambassador? Do you feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. We are dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

As a Field Service Technician, you will be responsible for installing, servicing, repairing, and maintaining Texwrap, Tekkra, and SRX systems in the field. You will also be responsible for in-house commissioning, troubleshooting, and final testing of our full product line. You will collaborate with the service and engineering department to continuously improve the Texwrap, Tekkra, and SRX product lines and deliver quality products to the customer.

Responsibilities

• Troubleshoot, identify root causes, and solve operational issues associated with shrink wrap and bundling machinery in-house and at customer locations.
• Installation and startup of systems, including systems integration with other OEM equipment in the field.
• Train appropriate personnel in the field and in-house on proper setup, operation, maintenance, and repair of equipment.
• Perform extensive mechanical and electrical modifications including PLC program modifications, kit installations, and servo drive reconfigurations.
• Submit reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to the service manager for follow-up.
• Submit accurate and timely expense and time reports.
• Communicate daily with the service coordinator to ensure all field issues at hand are completed and approved by the customer.

Qualifications

• Minimum of high school diploma.
• 5 years' experience repairing and troubleshooting packaging equipment, including extensive Allen-Bradley PLC, servo, and HMI programming.
• A 2-year degree or certificate in Industrial Automation or Industrial Electronics is highly desired.
• Experience with Allen Bradley and Emerson.
• Experience with HMIs and Temperature controllers.
• Previous experience with packaging equipment and conveyor systems preferred.
• Travel experience required.
• Solid knowledge of mechanical, electrical, and pneumatic components.
• Strong communication skills, both written and oral.
• Allen-Bradley Compact Logix/MicroLogix programming/editing capabilities.
• Familiarity with servo systems and motion controls, particularly Allen-Bradley, is a strong advantage.
• Ability to travel domestically and internationally up to 90%. Weekends when necessary.

What’s in it for you?

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. Our company fosters individual initiative and provides growth opportunities. Total compensation includes salary, comprehensive medical/dental programs, life insurance, a generous paid time off program, and a retirement savings plan with a company match. There is no waiting period for benefits – you are eligible on your first day of employment!

Company Overview

Texwrap is known as the industry innovator in shrink wrapping and bundling technology. We produce automatic shrink wrapping systems, L-bar sealers, side sealers, tunnels, infeed solutions, and conveyor systems for various industries. ProMach is a family of best-in-class packaging solution brands serving manufacturers globally.

Pro Mach is an Equal Opportunity Employer and complies with all states mandating the use of E-Verify. We ensure reasonable accommodations are provided for individuals with disabilities during the job application process.