Field Service Technician: Appliances & Electronics

LG Electronics USA; Portland (ME); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

No-cost health premiums

401(k) matching

Paid Time Off

Short-Term Incentives

Mental health resources

Parental leave

Group life & disability insurance

Job summary

LG Electronics USA is seeking a Field Service Technician to service LG appliances and electronics in the Portland, ME area. You will travel to customer locations, diagnose issues, perform repairs, and document outcomes with a focus on quality and customer satisfaction.

The role emphasizes use of diagnostic tools and safety procedures, with goals like first-time fix, parts management, and timely service visits. Competitive recruiting range applies. Mutual growth and benefits included.

Qualifications

• Minimum 1 year experience in a technical role (Appliance repair preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver's license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Skills

Technical troubleshooting

Diagnostic reasoning

Customer service focus

Tools

Diagnostic test equipment

Hand tools

Job description

LG Electronics USA is seeking a Field Service Technician to service LG appliances and electronics in the Portland, ME area. You will travel to customer locations, diagnose issues, perform repairs, and document outcomes with a focus on quality and customer satisfaction.

The role emphasizes use of diagnostic tools and safety procedures, with goals like first-time fix, parts management, and timely service visits. Competitive recruiting range applies. Mutual growth and benefits included.