Field Service Technician - Agricultural & Turf Equipment

AHW LLC; Dwight (IL); On-site; USD 29,000 - 66,000; Full time

Job summary

AHW LLC in Dwight, IL seeks an experienced on-site service technician to diagnose and repair agricultural and turf equipment. You will perform complex diagnostics, maintenance, and repairs, often with guidance from a Service Manager.

Responsibilities include interacting with customers, documenting on work orders, promoting service programs, stocking coordination, and maintaining safety and vehicle readiness.

Qualifications

• 3+ years of experience performing on-site service repairs.
• Outstanding interpersonal and customer service skills.
• Ability to perform complex repairs and maintenance using technical manuals and special tools.
• Expert knowledge of mechanical, electrical and hydraulic systems used in agricultural/turf equipment.
• Ability to use Service Advisor and basic computer functions.
• Ability to lift at least 75 lbs repeatedly.
• High School Diploma or equivalent.

Responsibilities

• Performs complex on-site diagnostics and repairs on agricultural/turf equipment and AMS products.
• Participates in required Service EDUCATE Training programs.
• Supports customer clinics.
• Reviews and explains maintenance/repair concerns directly to the customer and documents on the work order.
• Promotes and sells dealer service programs directly to customers.
• Establishes stocking processes with Parts Department to maintain seasonal inventory.
• Keeps knowledge of John Deere and competitive products up to date.
• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment.
• Follows all safety rules and company safety program.
• Completes all reports and forms required for work assignments.
• Accounts for all time and materials used.
• Maintains safe working environment at all times.
• Performs other duties as assigned.

Skills

On-site repair

Customer service

Mechanical knowledge

Electrical systems

Hydraulic systems

Education

High School diploma or equivalent

Advanced/Master Service Technician certification (preferred)

Tools

Service Advisor

Basic computer skills

Job description

AHW LLC in Dwight, IL seeks an experienced on-site service technician to diagnose and repair agricultural and turf equipment. You will perform complex diagnostics, maintenance, and repairs, often with guidance from a Service Manager.

Responsibilities include interacting with customers, documenting on work orders, promoting service programs, stocking coordination, and maintaining safety and vehicle readiness.