Field Service Technician (1995)

Paycom - ATS; Kitty Hawk (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Ripple Fiber is hiring a Field Service Technician to install, maintain, and repair our fiber equipment in accordance with customer requirements and company standards. You will ensure customers receive high-quality service and support in the Outer Banks region.

Responsibilities include configuring and troubleshooting broadband services, documenting network configurations, and assisting with escalations as needed.

Qualifications

• Must have a valid state driver's license and safe driving record.
• Experience in customer service, construction, electrical, technical or related field is a plus.
• Be available for overtime, emergency call outs and holiday work.
• Clean driving record.
• Work a flexible schedule, including evenings and weekends.

Responsibilities

• Manage last mile drop, access, in-home and business equipment.
• Fault finding to resolve customer complaints.
• Create and maintain network documentation.
• Use network performance tools to troubleshoot issues.
• Assist with escalations (2nd line support) to resolve end-user issues.
• Configure, maintain, troubleshoot, and install broadband services (Wi-Fi routers, smart home devices).
• Route fiber optic drops from termination box to router location.
• Educate customers on service features and ensure operations are demonstrated.

Skills

Customer service experience

Flexible schedule

Valid driver's license

Hand tools

Willingness for overtime

Tools

Handheld devices

Job description

Job Details: Job Location: Outer Banks Office - Kitty Hawk, NC 27949, Field Service Technician | Ripple Fiber

About Ripple Fiber

At Ripple Fiber, we deliver more than high-speed internet. We're creating a ripple effect by producing opportunities and brighter futures for the residents of the communities we serve. Join America's most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About our culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the role

The Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer requirements, and company standards. Field Service Technicians are also responsible for ensuring that customers receive the highest level of customer service.

Responsibilities

• Managing all last mile (Drop and in home and business networks) and the Access and in home and or business equipment.
• Fault Finding to resolve complaints.
• Create and maintain network documentation.
• Using monitoring network performance tools to troubleshoot problem areas.
• Assist with escalations (2nd Line support) to resolve end user issues.
• Configuring maintaining, troubleshooting, and installing Broadband services such as Wi-Fi Routers and smart home devices.
• Routing of a Fiber Optic drop cable from a termination box to a router's location.
• In-Home and business network to connect clients.
• Assist customers in connecting their home devices to the Ripple Fiber network.
• Install and troubleshoot internet both indoors and outdoors.
• Educate customers on the features and functionality of services provided.
• Verify all services are operational and demonstrate them to customers.
• Perform installations in various environments including attics, basements, and crawl spaces.
• Work outside in all weather conditions.
• Drive a company vehicle and maintain a clean driving record.

Skills Required

• Must have a valid state driver's license and safe driving record.
• Ability to operate hand tools and handheld mobile devices.
• Experience working in customer service, construction, electrical, technical or related field is a plus.
• Clean driving record.
• Work a flexible schedule, including evenings and weekends.
• Identify wire and cable colors.
• Qualify on pre-employment assessments.
• Be available for overtime, emergency call outs and holiday work.

Physical Demands

• Lift and move up-to 60 lbs. - some of our ladders weigh 50-60 lbs.
• At times work in small spaces or lofts (up to 28 ft.).
• Must meet ladder safety weight requirements (maximum 275 lbs. including gear) in accordance with OSHA standards.

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If you're passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.