OSP Field Service Technician (1360)

Ripple Fiber; Gastonia (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

401(k) with company match

Supportive work environment

Job summary

Ripple Fiber is seeking a Field Service Technician based in Gastonia, NC. This role involves installation, maintenance, and repair of fiber equipment while providing exceptional customer service.

The ideal candidate will have a valid driver’s license, customer service experience, and be prepared to work flexible hours including holidays. Competitive pay and benefits such as health care and a 401(k) match are offered.

Qualifications

• Must possess a valid state driver’s license and a clean driving record.
• Experience in customer service, construction, or technical fields is preferred.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Install, maintain, and repair Ripple Fiber equipment.
• Manage last mile and in-home business networks.
• Fault finding and troubleshooting issues.
• Create and maintain network documentation.
• Assist customers with connecting their devices.

Skills

Valid state driver’s license

Customer service experience

Ability to operate hand tools

Ability to identify wire and cable colors

Flexible schedule

Job description

Job Location: WNC Office – Gastonia, NC 28053

Field Service Technician

About the role

The Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer requirements and company standards, ensuring that customers receive the highest level of customer service.

Responsibilities

• Managing all last mile (Drop and in home and business networks) and the Access and in home and or business equipment.
• Fault Finding to resolve complaints.
• Create and maintain network documentation.
• Using monitoring network performance tools to troubleshoot problem areas.
• Assist with escalations (2nd Line support) to resolve end user issues.
• Configuring, maintaining, troubleshooting, and installing Broadband services such as Wi‑Fi Routers and smart home devices.
• Routing of a Fiber Optic drop cable from a termination box to a router’s location.
• In‑Home and business network to connect clients.
• Assist customers in connecting their home devices to the Ripple Fiber network.

Qualifications

Skills Required

• Must have a valid state driver’s license and safe driving record.
• Ability to operate hand tools and handheld mobile devices.
• Experience working in customer service, construction, electrical, technical or related field is a plus.
• Clean driving record.
• Work a flexible schedule, including evenings and weekends.
• Identify wire and cable colors.
• Qualify on pre‑employment assessments.
• Be available for overtime, emergency call‑outs and holiday work.

Physical Demands

• Lift and move up‑to 60 lbs. – some of our ladders weigh 50‑60 lbs.
• At times work in small spaces or lofts (up to 28 ft.).
• Must meet ladder safety weight requirements (maximum 275 lbs. including gear) in accordance with OSHA standards.

Benefits

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive.

Equal Opportunity Employer

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.