Field Service Technician (100% Travel)

Kion Group; Dallas (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in the automation sector is looking for a Regional Field Service Technician who will be responsible for servicing and maintaining complex systems across North America. This role demands strong mechanical and electrical skills along with a willingness to travel extensively. Joining this team offers great opportunities for career development, competitive compensation, and the chance to contribute to customer satisfaction through technical excellence.

Benefits

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Qualifications

• Minimum two years experience with electromechanical equipment.
• Experience with Automatic Guided Vehicles (AGV) or conveyors preferred.
• Proficiency with Programmable Logic Controllers (PLCs) is essential.

Responsibilities

• Participate in equipment trials, repairs, and overhauls.
• Train customers on products for effective operation.
• Perform maintenance and document all inspections.

Skills

Problem-solving

Technical writing

Mechanical expertise

Electrical knowledge

Documentation skills

Education

Trade school diploma or equivalent

Engineering Bachelor's degree

Job description

Dematic Corporation is now hiring for a Regional Field Service Technician. Under the direction of the Field Service Manager, this position provides service and repair as well as service and maintenance training for installed Dematic systems and equipment. This person will need to be highly knowledgable of Control devices, such as Programmable Logic Contollers (PLC), scanners, and scales. As the Dematic representative in the Customer's facility, this position has a heavy responsibility for maintaining customer goodwill toward Dematic. Primary objective is to ensure that Dematic systems have the greatest availability possible for Customer use and to ensure that Customers are satisfied with their Dematic system and equipment. This role can be based anywhere throughout North America, preferably by nearby airport for travel.

What we offer:

• Career Development

• Competitive Compensation and Benefits

• Pay Transparency

• Global Opportunities
  
  

Learn More Here : https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $33.00 to $37.50 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What You Will Do In This Role:

• Participate in semi-complex equipment trial runs, investigative tests, repairs, and overhauls.
• Train customers on semi-complex products and services to ensure flawless operation.
• Perform semi-complex maintenance on tools and test equipment, maintaining detailed documentation of all inspections, maintenance, repair work, and failures.
• Respond to semi-complex service calls, ensuring quick and efficient resolution.
• Assess semi-complex product/equipment performance based on field support data and recommend modifications or improvements.
• Perform semi-complex technical or paraprofessional work.
• Identify and tackle problems as they occur, referring sophisticated or unusual issues to others when necessary.

What We Are Looking For:

• Trade school graduate or equivalent experience in a mechanical, electrical, or mechanical technician program. An Engineering Bachelor's degree or equivalent experience is preferred.
• Minimum of two years of experience solving issues with electromechanical and/or mechanical equipment, including material handling equipment. Experience with Automatic Guided Vehicles (AGV), Automated Storage and Retrieval Systems (AS/RS), or conveyors is highly prized.
• Willingness to travel on short notice and spend over 80% of the time traveling, potentially being continuously away from home for up to a month. Travel expenses are covered.
• Availability to work during off-hours, including weekends, holidays, and off shifts.
• Ability to remain calm and composed in stressful situations.
• Proficiency in writing concise, clear, and complete trip reports in the required timeframe according to Dematic procedures.
• Knowledge of personal computers for word processing, database functions, and communications.
• Experience in fixing Programmable Logic Controllers (PLCs) is vital.

Join us at Dematic Corp. and be part of a team that aims for outstanding performance and flawless service. Your role as a Field Service Technician will be crucial in ensuring our customers' success with our innovative systems and technologies. Together, we will identify the best solutions and effectively implement them for our clients. Apply today and advance your career with Dematic Corp.!