Senior Field Service Technician (Remote)

ZipRecruiter; Summerville (SC); Remote; USD 80,000 - 92,000; Full time

Job summary

A leading company in manufacturing grinding, screening, and conveying equipment is seeking a Senior Field Service Technician to oversee complex equipment service operations and customer support across North America. This remote role requires strong mechanical, hydraulic, and electrical troubleshooting skills, and involves 70-100% travel to client sites for installations and support. Successful candidates will be proactive, possess excellent communication skills, and manage multiple tasks in dynamic environments.

Qualifications

• 5+ years of experience in field service or industrial equipment support.
• Comfortable with 70-100% travel to client sites for installations.
• Proficient with blueprints, equipment manuals, and BOMs.

Responsibilities

• Lead advanced repairs, troubleshooting, and system optimizations.
• Serve as primary contact for high-level customer service needs.
• Develop service manuals and recommend process improvements.

Skills

Mechanical troubleshooting

Hydraulic troubleshooting

Electrical troubleshooting

Excellent communication

Customer interaction

Education

High school diploma or equivalent

Tools

CRMs

Microsoft Office

Adobe tools

Job description

Job DescriptionJob DescriptionSenior Field Service Technician (Remote)This exciting role will be responsible for overseeing the complex equipment service operations, major installations, and customer support across North America and occasionally internationally. A solid understanding of mechanical, hydraulic, and electrical systems, plus the ability to work independently in dynamic, customer-facing environments will be needed to be successful in this role. They are headquartered in Salem, OR and are looking for someone based out of South Carolina to oversee the projects and clients in the Eastern US. The company is a leading designer and manufacturer of grinding, screening, milling, and conveying equipment and complete systems for a variety of industries. If you are an individual who loves to work in client-facing roles and handles major equipment installations as well as troubleshoot existing equipment, this role could be for you!Responsibilities:

• Technical Service & Troubleshooting
  • Lead advanced repairs, troubleshooting, and system optimizations
  • Oversee complex equipment installations
  • Resolve mechanical, hydraulic, and electrical issues
• Customer Support
  • Serve as the primary contact for high-level service needs
  • Help customers with planning for spare parts, upgrades, and maintenance planning
  • Deliver on-site training and technical support
• Documentation & Process Improvement
  • Develop service manuals, troubleshooting guides, and support materials
  • Recommend service process improvements

Qualifications:

• High school diploma or equivalent
• 5+ Years of experience in field service, assembly, or industrial equipment support is required
• Comfortable with 70-100% travel to client sites for equipment installs and troubleshooting/repairing faulty equipment around the United States, occasionally internationally as well
• Strong mechanical/hydraulic/electrical troubleshooting skills
• Advanced knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Able to read blueprints, equipment manuals, BOMs
• Welding/fabrication experience a plus
• Excellent communication and customer interaction skills
• Class C driver’s license and valid passport are
• Ability to climb, lift up to 25 pounds, and work in various environments
• Must follow safety protocols and wear required PPE as needed
• Strong English communication and documentation skills
• Able to work independently, manage multiple tasks, and respond to urgent needs
• Proficient with CRMs, Microsoft Office, and Adobe tools
• Must meet background, driving, and drug screening requirements
• Positive, team-oriented attitude with the ability to thrive in industrial environments

Salary Range:

• $80,000-92,000 per year

Work Schedule:

• Monday-Friday 6:30am – 3:00pm (unless traveling)