Senior Field Service Technician

Cypress HCM; South Carolina; Remote; USD 80,000 - 92,000; Full time

Job summary

Cypress HCM is seeking a Senior Field Service Technician to oversee complex service operations and customer support across North America. This role requires proficiency in mechanical, hydraulic, and electrical systems, along with the ability to travel extensively within the Eastern US. Ideal candidates are self-sufficient, technically adept, and excel in client-facing roles.

Benefits

Medical insurance

Vision insurance

401(k)

Qualifications

• 5+ years of experience in field service or industrial equipment support.
• Comfortable with 70-100% travel for equipment installs and troubleshooting.
• Strong ability to work independently in dynamic environments.

Responsibilities

• Oversee complex equipment installations and resolve technical issues.
• Deliver on-site training and provide customer support.
• Develop service manuals and troubleshooting guides.

Skills

Mechanical Troubleshooting

Hydraulic Troubleshooting

Electrical Troubleshooting

Customer Interaction

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Adobe tools

CRMs

Job description

3 hours ago Be among the first 25 applicants

This range is provided by Cypress HCM. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $92,000.00/yr

Senior Field Service Technician (Remote)

This exciting role will be responsible for overseeing complex equipment service operations, major installations, and customer support across North America, as well as occasionally internationally. A solid understanding of mechanical, hydraulic, and electrical systems, plus the ability to work independently in dynamic, customer-facing environments will be needed to be successful in this role. They are headquartered in Salem, OR, and are looking for someone based out of South Carolina to oversee the projects and clients in the Eastern US. The company is a leading designer and manufacturer of grinding, screening, milling, and conveying equipment and complete systems for a variety of industries. If you are an individual who loves to work in client-facing roles and handles major equipment installations as well as troubleshoot existing equipment, this role could be for you!

Responsibilities:

• Technical Service & Troubleshooting
• Lead advanced repairs, troubleshooting, and system optimizations
• Oversee complex equipment installations
• Resolve mechanical, hydraulic, and electrical issues
• Customer Support
• Serve as the primary contact for high-level service needs
• Help customers with planning for spare parts, upgrades, and maintenance planning
• Deliver on-site training and technical support
• Documentation & Process Improvement
• Develop service manuals, troubleshooting guides, and support materials
• Recommend service process improvements

Qualifications:

• High school diploma or equivalent
• 5+ Years of experience in field service, assembly, or industrial equipment support is required
• Comfortable with 70-100% travel to client sites for equipment installs and troubleshooting/repairing faulty equipment around the United States, occasionally internationally as well
• Strong mechanical/hydraulic/electrical troubleshooting skills
• Advanced knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Able to read blueprints, equipment manuals, and BOMs
• Welding/fabrication experience is a plus
• Excellent communication and customer interaction skills
• A Class C driver’s license and a valid passport are preferred
• Ability to climb, lift up to 25 pounds, and work in various environments
• Must follow safety protocols and wear required PPE as needed
• Strong English communication and documentation skills
• Able to work independently, manage multiple tasks, and respond to urgent needs
• Proficient with CRMs, Microsoft Office, and Adobe tools
• Must meet background, driving, and drug screening requirements
• Positive, team-oriented attitude with the ability to thrive in industrial environments

Salary Range:

• $80,000-92,000 per year

Work Schedule:

• Monday-Friday 6:30am – 3:00pm (unless traveling)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering, Manufacturing, and Project Management

• Industries

  Industrial Machinery Manufacturing, Machinery Manufacturing, and Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Cypress HCM by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified about new Field Services Engineer jobs in South Carolina, United States.

South Carolina, United States $50,000.00-$75,000.00 2 weeks ago

Critical Power Field Technician (UPS Engineer)

South Carolina, United States $90,000.00-$100,000.00 1 week ago

Field Service Technician 11-Thermal Drying Equipment

South Carolina, United States 2 weeks ago

Field Service Technician - Cooling Power

South Carolina, United States 9 hours ago

Project Geotechnical Engineer - Geostructures

Residential Field Sales Representative (Remote- SC Service Area)

Residential Field Sales Representative (Remote- SC Service Area)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.