Field Service Technician

IQVIA LLC; Charlotte (NC); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in medical device technology seeks a Field Service Agent to assist with technical initiatives in hospitals. This role involves troubleshooting and repairing devices, requiring technical experience and the ability to travel nationally. Strong communication and customer support skills are essential for success in this position.

Qualifications

• 1-2 years of technical experience in a hospital setting preferred.
• Active driver license and personal vehicle required.
• Ability to lift up to 50 pounds required.

Responsibilities

• Assist field service staff with organizing, testing, and updating medical devices.
• Travel nationally to support customer needs.
• Provide on-the-job training for new hires.

Skills

Technical Experience

Communication

Customer Support

Education

High School Diploma

Tools

Microsoft Operating System

Job description

IQVIA has an opportunity with one of the largest medical device manufacturers in the US. We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete.

Position Description:

Our Field Service Agent position is a unique opportunity to employ your technical experience by collaborating with healthcare professionals and participating in technical initiatives in medical device technology. You will be responsible for assisting Field Service Technicians with replacing parts, troubleshooting, repairing, and updating medical devices in a hospital setting with the support of an on-site team. This is a great opportunity to develop and advance your technical skills!

Partnered with one of the top medical device companies in the country. Clear path to FST.

This is a 100% per diem travel position with the possibility of traveling 3-4 weeks at a time. Work is assignment based.

Responsibilities:

Assist field service staff with organizing, testing, updating medical devices, installing/configuring hardware, software, and network products

Manually move and carry medical equipment and un-box medical devices from shipping or storage containers

Set-up and organization of equipment and workstations

Conduct routine checks and records data from product tests after installation and configuration

Travel nationally to support customer needs

Provide ongoing communication and customer support to on-site hospital staff.

Provide on-the-job training (OTJ) for new hires.

Complete other duties at the discretion of management

Requirements:

Minimum of 1- 2 years of technical experience in a hospital setting preferred. Other Field Technician experience in healthcare setting will be considered .

An active and unrestricted driver license and a personal vehicle for local work related assignments are required for this position. Travel time and mileage are reimbursed.

Must be comfortable with basic software programs and Microsoft operating system

Ability to assemble and disassemble equipment and devices required

Ability to sit and stand for long periods of time and lift up to 50 pounds required

Ability to work an assignment-based schedule with 40+ hours commitment per week when on assignment required

Ability to clear hospital vendor credentialing requirements, including proof of vaccination status

Preferred Experience:

Hardware - Replacing Bezels, key pads , buttons, batteries, etc.

Software - Calibrations, networking, software updates, etc.

Set-up and organize the equipment and workstations.

Conduct routine checks and records data from product tests after installation and configuration.

#LI-CES

#LI-DNP

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role is $29-31 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA has an opportunity with one of the largest medical device manufacturers in the US. We welcome you to apply if interested! You will be asked to create an account, which takes less than one minute and requires only a username and password. The entire application takes no more than 5-7 minutes to complete.

Position Description:

Our Field Service Agent position is a unique opportunity to employ your technical experience by collaborating with healthcare professionals and participating in technical initiatives in medical device technology. You will be responsible for assisting Field Service Technicians with replacing parts, troubleshooting, repairing, and updating medical devices in a hospital setting with the support of an on-site team. This is a great opportunity to develop and advance your technical skills!

Career Advancement Opportunities:

Partnered with one of the top medical device companies in the country. Clear path to FST.

This is a 100% per diem travel position with the possibility of traveling 3-4 weeks at a time. Work is assignment based.

Responsibilities:

• Assist field service staff with organizing, testing, updating medical devices, installing/configuring hardware, software, and network products

• Manually move and carry medical equipment and un-box medical devices from shipping or storage containers

• Set-up and organization of equipment and workstations

• Conduct routine checks and records data from product tests after installation and configuration

• Assignment-based schedule working per diem

• Travel nationally to support customer needs

• Provide ongoing communication and customer support to on-site hospital staff.

• Provide on-the-job training (OTJ) for new hires.

• Complete other duties at the discretion of management

Requirements:

• Minimum of 1- 2 years of technical experience in a hospital setting preferred. Other Field Technician experience in healthcare setting will be considered .

• An active and unrestricted driver license and a personal vehicle for local work related assignments are required for this position. Travel time and mileage are reimbursed.

• Must be comfortable with basic software programs and Microsoft operating system

• Ability to assemble and disassemble equipment and devices required

• Ability to sit and stand for long periods of time and lift up to 50 pounds required

• Ability to work an assignment-based schedule with 40+ hours commitment per week when on assignment required

• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status

Preferred Experience:

• Hardware - Replacing Bezels, key pads , buttons, batteries, etc.

• Software - Calibrations, networking, software updates, etc.

• Set-up and organize the equipment and workstations.

• Conduct routine checks and records data from product tests after installation and configuration.

#LI-CES

#LI-DNP

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

The potential base pay range for this role is $29-31 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.