Field Service Technician

McIntire Business Products; Worcester (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

McIntire Business Products seeks a Field Technician for the New England area to provide technical services on print finishing equipment. This full-time role involves managing customer service calls, servicing various models, and training customers. Ideal candidates should have an associate degree or equivalent experience and a valid driver's license with a clean record.

Benefits

401(k)

Health insurance

Paid time off

Qualifications

• Associate degree, trade certifications, or equivalent experience required.
• Valid driver’s license and clean driving record mandatory.
• Experience in a related field, strong mechanical aptitude.

Responsibilities

• Manage daily customer service calls in assigned area.
• Servicing and training on document finishing equipment.
• Customer relationship management and inventory management.

Skills

Customer service

Communication

Mechanical aptitude

Time management

Diagnostic experience

Education

Two (2) year associate degree or trade certifications

Tools

Microsoft Office

Job description

2 days ago Be among the first 25 applicants

Attention all copier Techs! McIntire Business Products is seeking aField Technicianto provide technical service on a wide range of print finishing equipment for theNew England Area. Looking for full-time candidates.

Duties and Responsibilities:

• Manage daily customer service calls in an assigned area by scheduling and completing customer calls in a timely manner
• Servicing all models and levels of equipment found in document finishing equipment
• Management of parts, inventory, and cell phone
• Manage customer relationships and promote business
• When required, provide training to customers on machine operations and maintenance
• Assist and support other technicians with repairs and maintenance when and where needed; including travel to other field locations in emergency situations

Position Qualifications:Two (2) year associate degree, trade certifications, or equivalent field experience required

• A valid driver’s license with a clean driving record is a mandatory requirement
• Experience in a related field with a willingness to learn and develop new skills
• Strong mechanical aptitude and diagnostic experience required
• Must have excellent customer service, communication, and time management skills
• Self-motivated
• Must have professional presence and ability to effectively communicate and interact with customers
• Experience with Microsoft Office products and comfortable using computers
• Local candidates – No relocation assistance will be provided

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to Relocate:

• Worcester, MA: Relocate before starting work (Required)
• Work Location: On the road

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Retail Office Equipment

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