Field Service Technician

Mazak Corporation; Wilmington (DE); On-site; USD 70,926 - 109,025; Full time

Job summary

Mazak Corporation is seeking a Field Service Technician in Wilmington, Delaware, responsible for installing and repairing machines and accessories at customer sites. The role requires diagnosing and resolving mechanical, electrical, and software issues.

A minimum of 3-7 years experience and a technical training are essential. The salary range is $70,926 to $109,025, with responsibilities including customer training and trouble-shooting.

Qualifications

• 3-7 years of experience in Field Service.
• Able to troubleshoot machines and accessories.

Responsibilities

• Install and repair machines and accessories at customer site.
• Provide technical information on operation or repair.
• Diagnose and repair mechanical, electrical, and software problems.
• Test operation of machines and accessories post-repair.
• Train customers on machine functions.

Skills

Read and understand engineering drawings

Ability to work independently or in a group

Ability to understand PLC

Hydraulic/Pneumatic circuits

General computer skills

Ability to lift up to 50lbs

Ability to problem solve

Sound writing and reporting skills

Strong people skills

Education

2-year technical training in electronics, mechanical, or machine tool assembly

High School Diploma

Job description

Accountability

Install and repair machines and accessories at customer site. Provide technical information on operation or repair of machines and accessories.

Scope and Responsibilities

Essential duties include, but are not limited to the following:

• Proactively attains a safe and healthy work environment for all employees
• Install machines and accessories at customer sites. Installation includes all necessary assembly, leveling, aligning, adjusting, calibrating and wiring of machines and accessories
• Diagnose and repair mechanical, electrical and software problems on machines and accessories at customer sites
• Test operation of machines and accessories after completing installation or repair
• Train customers on functions of the machines
• Learn new machine features and accessories as they become available
• Complete reports documenting installation, assessment of reported problem, repairs completed and parts installed
• Travel is required. Assignments will require overnight or multiple night stays
• Utilize various test equipment for troubleshooting purpose, including indicators, test bars, clamp force and gauges

Education and Certification

• 2-year technical training in electronics, mechanical or machine tool assembly
• 3-7 years of experience in Field Service
• High School Diploma

Skills

• Read and understand engineering drawings
• Ability to work on own or in a group while completing necessary tasks
• Ability to understand PLC
• Hydraulic/Pneumatic circuits
• General computer skills
• Ability to lift up to 50lbs on a repetitive daily basis
• Heavier lifting in excess of 50lbs on a periodic basis
• Ability to problem solve depending on the situation
• Sound writing and reporting skills
• Strong people skills

The salary range for this position is $70,926 to $109,025.

EOE, including disability and veterans.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.