Field Service Technician

Wabtec; Norcross (GA); On-site; USD 62,100 - 85,300; Full time

Benefits offered by this job

Health benefits

Welfare plans

Retirement plans

Annual bonus eligibility

Job summary

Wabtec is looking for a Field Technician based in Norcross, Georgia, with a salary range of $62,100 to $85,300. Candidates must have a High School Diploma or higher in Electrical and/or Mechanical disciplines and 2-3 years of relevant field experience. Responsibilities include troubleshooting technical issues, performing routine maintenance, and ensuring compliance with industry safety protocols. The role requires 65% travel and offers health benefits and potential annual bonuses.

Qualifications

• Minimum of 2–3 years of relevant field experience.
• Training customers on equipment use and maintenance.
• Working knowledge of railroad industry regulations and safety protocols.

Responsibilities

• Spot mechanical defects in the field.
• Diagnose and resolve technical issues for Machine Vision equipment.
• Perform routine inspections and preventive maintenance.

Skills

Attention to detail

Use of Electronics Test Equipment

Computer Skills (Word, Excel, PowerPoint)

Customer service skills

Use of mechanical tools

Ability to lift 50 lbs.

Excellent communication

Technical troubleshooting

Site monitoring

Education

High School Diploma or Associate’s/Bachelor’s degree in Electrical and/or Mechanical disciplines

Tools

Multimeter

RJ45 Cable Tester

Oscilloscope

Jira

Job description

Field Technician Duties and Responsibilities:

• Attention to detail while in the field to spot mechanical defects
• Ability to use Electronics Test Equipment (Multimeter, RJ45 Cable Tester, Oscilloscope)
• Computer Skills (Word, Excel, PowerPoint)
• Strong customer service skills while on the phone / onsite
• Able to use some common mechanical tools (Wrenches, drill, and heavy-duty tools)
• Has the ability to lift 50 lbs. in the field
• Excellent communication (verbal and written)
• Installation and maintenance (installing, configuring, and maintaining equipment onsite)
• Site monitoring and reporting of mechanical failures of the system component
• Diagnosing and resolving technical issues for all Machine Vision equipment in the field
• Keeping records of service calls (Jira tickets), installations, and maintenance service repairs
• Diagnosed and solved problems efficiently while on‑site/remote support
• Troubleshot and repaired mechanical and electrical components
• Training the customers on the proper use and maintenance of equipment
• Follow the railroad industry regulations and safety protocol while working on‑site
• Perform routine inspections and preventive maintenance
• Minimum of 65% travel requirement (international and domestic)

Education Requirement:

High School Diploma (Electrical and Mechanical with minimum of 2–3 years of working experience in the field) OR Associate’s/Bachelor’s degree (Electrical and Mechanical with 3–7 years of working experience in the field)

Qualifications

High School Diploma or Associate’s/Bachelor’s degree in Electrical and/or Mechanical disciplines with minimum of 2–3 years of relevant field experience.

Additional Information

Salary range: $62,100–$85,300. Benefits include health, welfare, and retirement plans. An annual bonus may be available if eligible.

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