Field Service Technician

Motivate; Washington (District of Columbia); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Life, accidental death, long-term and短

Paid time off and sick time

Paid parental leave

401k retirement plan with company mix

Bike share membership

Opportunities for growth

Job summary

Motivate is seeking full-time Field Service Technicians (Station Technicians) to support Washington DC’s bikeshare system. The technicians will help maintain station terminals and station components.

Traveling around the system, the station technicians will check the docking stations and provide maintenance to ensure proper operations.Training in technical and unique aspects of maintaining bikeshare stations infrastructure will be provided.

Qualifications

• Electrical and mechanical aptitude for troubleshooting and repair.
• Experience in electronics troubleshooting and field-based repair work preferred.
• Safety-minded and comfortable with hand/power tools; forklift a plus.
• Valid driver's license and ability to drive in urban environments.
• Able to lift up to 75 lbs and stand for long periods.

Responsibilities

• Perform maintenance and test functionality of station components and diagnose malfunctions.
• Demonstrate technical knowledge of station hardware and software systems.
• Operate a vehicle and bicycle across urban routes for system support.
• Produce accurate, complete, and timely reports and documentation.
• Complete special projects as assigned by management.

Skills

Electrical systems

Mechanical systems

Troubleshooting electronics

Field service repair

Tools

Pallet jack

Hand tools

Power tools

Forklift experience

Job description

Is this you?

• You are both electronically and mechanically inclined and are knowledgeable in completing a variety of repairs
• You like to troubleshoot and provide solutions to technical problems
• You are dependable, exhibit a strong work ethic, and take pride in your work

If yes, then we have your next job opportunity!

Motivate is seeking full-time Field Service Technicians (Station Technicians) to support Washington DC’s bikeshare system. The technicians will help maintain station terminals and station components. Traveling around the system, the station technicians will check the docking stations and provide maintenance to ensure proper operations.Training in technical and unique aspects of maintaining bikeshare stations infrastructure will be provided.

The starting schedules are Saturday - Wednesday, 7:00 AM – 3:00 PM, and Friday – Tuesday, 7:00 AM – 3:00 PM. Please note that schedules are subject to change as outlined in the Collective Bargaining Agreement and for business need.

About the Role

• Complete maintenance and test functionality of station components performing all diagnostic testing, troubleshooting station malfunctions and issues, both simple and complex, and completing both minor and major repairs
• Demonstrate expertise in all technical aspects and components of station hardware and software
• Operate a motor vehicle and ride a bicycle throughout an urban environment
• Ensure that all necessary reporting is accurate, complete, and timely
• Complete special projects assigned by the management team

About You

• You display technical aptitude for both electrical and mechanical systems; previous experience in technical and electronics troubleshooting, identifying, and resolving issues; a background with field-based technical service repair work, construction, or related preferred
• You have safety-minded first, experience using a pallet jack and are comfortable with hand and power tools; forklift experience is a plus
• You are technology-proficient, comfortable using smartphone apps, email, chat/text, and can learn new technology and software applications
• You have a valid driver's license and can pass a motor vehicle record check, and are comfortable driving, maneuvering, stopping, and working in busy, outdoor urban environments
• You can meet the physical requirements, lifting and pushing/pulling to 75 pounds and can stoop, bend, sit, and stand for long periods throughout a work shift

About Motivate

We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.

Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most.

Why Join Our Team

As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We’re always looking for new people who aren’t afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depot or office locations, to make a difference in our communities.

Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past.

We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We’re looking for candidates who are professional, personable and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we’d love to hear from you.

Work Perks

• Comprehensive medical, dental, and vision plans
• Life, accidental death, long-term and short-term disability insurance options
• Paid time off and sick time
• Paid parental leave
• 401k retirement plan with company match
• Bike share membership
• Opportunities for growth

The above description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications associated with the role. All employees may be required to perform duties outside of their normal responsibilities to accomplish Motivate's mission.

Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.

Please be advised that this position is part of a bargaining unit where the terms and conditions of employment are governed by a Collective Bargaining Agreement.