General Manager

Motivate; Washington (District of Columbia); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical plan

Life insurance

Disability insurance

PTO

Parental leave

401k match

Bike share

Growth opportunities

Job summary

Motivate seeks an experienced General Manager to lead bikeshare operations in Washington, DC, owning day-to-day market performance and building trusted client relationships. You will coach the operations team to achieve safety, logistics, and KPI targets while managing budgets and cross-functional collaboration.

You will drive continuous improvement, translate client priorities into actions, and uphold Motivate’s safety standards, delivering reliable service and growth for the DC market.

Qualifications

• Bachelor’s degree in business or related field.
• Progressive leadership in operations management overseeing multiple functions.
• Experience owning P&L and delivering against budgets.
• Ability to analyze data and drive decisions using analytics.

Responsibilities

• Own all system operations with full P&L and SLAs to drive growth.
• Build trusted client and partner relationships with clear communications.
• Drive safety standards across the market and address issues promptly.
• Coach and develop leaders and cross-functional teams to hit KPIs.
• Collaborate with operations, other markets, and partners to translate client priorities into action.
• Monitor reporting to ensure SLAs and productivity targets are met.
• Develop and run a yearly operating budget with monthly P&L reporting.

Skills

P&L ownership

Analytics

Tableau

Excel

Leadership

Client relations

Safety culture

Team development

Education

Bachelor’s degree in business or related field

Tools

Tableau

Excel

Job description

Is this you?

• You are a seasoned General Manager who takes market ownership and drives operational health
• You are passionate about developing and engaging high-performing teams, elevating current and future leaders, and driving collective accountability to consistently achieve operational standards and targets
• You successfully cultivate client and partner relationships while driving excellence across warehouse management, field operations, logistics, and supply chain execution
• You champion a safety culture of zero harm, ensuring that safe working practices and compliance serve as the foundation for all activities

If yes, then we have your next career opportunity!

Motivate is seeking an experiencedGeneral Managerto lead our bikeshare operations in Washington, D.C. In this role, you lead the assigned market as a commercially minded leader, building trusted client and partner relationships and taking accountability for market performance. The General Manager will overseeall day-to-day operational and logistical support for our client and the bikeshare system.You havedirect ownershipforleading, coaching, and developing theoperations team to ensureachievementof company and client standards,procedures,and goals.

About the Role

• Take full ownership for all aspects of system operations, including full profit and loss responsibility and client relationship management to deliver against Service Level Agreements (SLAs) and facilitate growth within your market
• Build trusted client and partner relationships through regular communications, a clear understanding of their priorities, and consistent follow-through on commitments
• Drive accountability for Motivate’s safety standards across the market by setting clear expectations, reinforcing safe work practices, reviewing safety performance with the leadership team, and ensuring safety concerns and corrective actions are addressed promptly and followed through to resolution
• Coach, develop, and engage resilient leaders and cross-functional teams to achieve rigorous operational standards and KPIs, taking pride in achieving safety, logistics, and performance benchmarks
• Collaborate with operations, other markets, and cross functional business partners to drive continuous improvement, develop standard methodologies, and translateclient priorities into coordinated action
• Monitor reportingto ensure SLAs andproductivityobjectives are beingachieved, identifying, and addressing deficiencies, confirming activities are executed per Motivate’s standards and procedures
• Develop and run a yearly operational budget, including monthly reporting on P&L

About You

• You bring both education and experience to the table: Bachelor’s degree in business or related; with years of progressive leadership in successful operations management,overseeing a complex group of functions and departmentsand driving excellence across warehouse management, field operations, logistics, and supply chain execution

• You maintain focus on the bottom line: Experience owning P&L to include developing an operating plan,working through Budget Variance Analysis,and developing initiatives to improve efficiency and profit generating opportunities
• You use analytics to make decisions: Data-driven and have experience interpreting and manipulating raw data with tools such asTableauand Excel. You turn the analysis into action
• You know that people are the key to success: Natural leader who understands the value of people, you build and develop a team of top talent, holding them accountable, establishing positive communication channels, leading by example, engaging their ideas, and optimizing their performance
• You value leadership: Experience being a leader of leaders. Facilitate the development of your leadership team through coaching areas of opportunity and encouraging areas of strength, leading by exampleand modeling desired behaviors
• You think of solutions others may not: Ability to solve issues based on best practices, using critical thinking, analysis, and effective problem-solving techniques, to arrive at innovative solutions
• You build relationships: A true partner to your client, taking the time to understand and work together to meet their priorities and needs. You display excellent interpersonal skills and communicate professionally and respectfully with a wide range of audiences, diffusing and addressing situations of conflict in a constructive manner

About Motivate

We are the premier micromobility service operations and infrastructure experts, delivering bikeshare operations management services to many of the nation’s largest cities. With decades of agile and scalable fleet development experience, we ensure optimal system performance and the highest level of customer satisfaction available.

Motivate is led by a group of seasoned operational experts, creative leaders, and sustainability-minded teams. At Motivate, exceptional service is our North Star. We take pride in working together to keep communities moving and connected to the work, the play, the people, and the places they love most.

Why Join Our Team

As a Motivate employee, you are a key member of our team responsible for the efficient delivery and performance of bikeshare system operations and support services. We’re always looking for new people who aren’t afraid to roll up their sleeves to be successful, whether out in the field or working in one of our depots or office locations, to make a difference in our communities.

Transforming cities is more than just changing the way we travel and commute throughout the metropolitan area. At Motivate, we strive to support the communities we operate in by providing employment to those who need it most. We care about your passion, character, and determination to work hard more than your past.

We are seeking dependable, hardworking, team-oriented employees who want to build a career with Motivate and impact the cities in which we live and work. We’re looking for candidates who are professional, personable and take pride in their work. Do you thrive off teamwork, a great place to work, and the feeling of a job well done? If so, we’d love to hear from you.

Work Perks

• Comprehensive medical, dental, and vision plans
• Life, accidental death, long-term and short-term disability insurance options
• Paid time off and sick time
• Paid parental leave
• 401k retirement plan with company match
• Bike share membership
• Opportunities for growth

Motivate LLC is an Equal Opportunity Employer. Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, creed, religion, sex, gender, national origin, ancestry, age, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, or any other legally protected status under applicable law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law, as well as individuals who need an accommodation because of pregnancy or their sincerely held religious beliefs. If you require assistance or reasonable accommodation during any aspect of the application process or performance of your job, please contact the People Team or the hiring manager.