Field Service Technician

Pitney Bowes Inc.; Washington (District of Columbia); Remote; USD 125,000 - 150,000; Full time

Job summary

An established industry player seeks a dedicated Field Service Technician to enhance client experiences. This remote role requires a mechanically inclined individual who thrives in a client-facing environment. You will provide exceptional service, repair and troubleshoot mailing technology, and ensure client satisfaction. With a consistent Monday to Friday schedule, you will enjoy the flexibility of working remotely while traveling within a defined territory. If you are passionate about client success and eager to contribute to a transforming organization, this opportunity is perfect for you.

Benefits

Comprehensive Benefits

Career Development Opportunities

Inclusive Work Environment

Flexible Work Schedule

Qualifications

• Experience in customer service and mechanical repair.
• Ability to manage driving time and work in a field-based role.

Responsibilities

• Deliver outstanding customer service to ensure client satisfaction.
• Repair and troubleshoot hardware and software solutions.
• Install and upgrade mailing equipment and train clients.

Skills

Customer Service

Mechanical Repair

Electrical Components

Troubleshooting

Sales

Education

High School Diploma

Technical Certification

Tools

Hand Tools

Small Power Tools

PC and Networking

Job description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.

Job Description:

As a Field Service Technician at Pitney Bowes, you will play a pivotal role in enhancing the client experience throughout their lifecycle.

This is a Remote role that will be within 4 hours of the Seattle, Washington area. Some travel beyond this radius may be required.

In this role, you will have a consistent Monday through Friday schedule working in alignment with traditional office hours. Overtime may be required.

The wage range for this position is $22 to $28 per hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

This position is eligible to earn an incremental incentive of 10% on any sale of service or parts you present to Pitney Bowes clients.

You are a mechanically inclined individual who thrive in a client-facing environment. You will provide exceptional service to a diverse range of clients, supporting field service for all our shipping and mailing technology, from Inserters to Lockers.

You will:

• Deliver outstanding customer service, ensuring client satisfaction and loyalty.
• Repair and troubleshoot both hardware and software solutions, minimizing client callbacks.
• Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment, and train clients on its use.
• Cover a multi-zip code territory within 4 hours of the Seattle, Washington area, with up to 80% driving time. Travel beyond this radius may be required.
• Use hand tools or small power tools to perform repairs, maintenance, and installations.
• Always maintain a safe and clean work environment.

Your Backgroundas a Field Service Technician, you:

• Enjoy working on and repairing mechanical or electrical components.
• Comfortable managing significant driving time and working in a field-based role.
• Motivated by the opportunity to earn additional income through sales of services or parts.
• Ability to lift over 55 pounds with or without accommodation, and to bend, squat, stoop, or stand for extended periods.
• Valid driver's license, clean driving record, and reliable transportation.
• Familiarity with Windows environment and basic knowledge of PC and Networking (Preferred).
• Experience with automated equipment (Preferred).

Our Team: Pitney Bowes SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies, and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats.

Explore Our Mail Stations:

• SendPro Series C&P:Efficiently automate the insertion of mail into envelopes.
• DI2000:Streamline the process of opening mail and creating/printing documents.
• Smart Lockers:Our latest innovation for secure and convenient mail handling.

These machines are designed to enhance productivity by automating tasks such as envelope insertion, mail opening, document creation/printing, and office document shredding.

• SendPro MailCenter- Mailing & Shipping Postage Meter

• PitneyShip Cube
• Smart Lockers

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally(PB Live Well)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.