Sr. Field Service Technician

Rivian; Washington, Bellevue (District of Columbia, WA); On-site; USD 125,000 - 150,000; Full time

Job summary

An innovative company is seeking a Sr. Field Service Technician to enhance customer experiences at service locations. This role requires a dynamic leader with a passion for adventure and a customer-first approach. You will diagnose and repair high voltage vehicle systems, manage parts operations, and support service teams in a collaborative environment. If you thrive in dynamic settings and have a knack for problem-solving, this opportunity is perfect for you. Join a team that values creativity and continuous improvement while making a difference in the electric vehicle industry.

Benefits

Comprehensive medical insurance

Dental insurance

Vision insurance

Flexible work hours

Qualifications

• 10+ years' experience in high voltage vehicle systems.
• Ability to diagnose root causes and suggest solutions.
• Experience in Continuous Improvement processes.

Responsibilities

• Perform diagnosis, repairs, installations, and inspections on vehicles.
• Manage parts operations including ordering and inventory.
• Provide service support to the field and assist the Service organization.

Skills

HV diagnostic work

High voltage vehicle systems

Communication skills

Continuous Improvement processes

Problem-solving

Organizational skills

Education

HS Diploma or GED

Automotive repair school

Tools

PICO-Scope

PCAN

Kavaser Memorator

Job description

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

The Sr. Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners daily to assist with service needs and coordinate with our Service, Vehicle, Delivery Operations, and Field Service Engineer teams. This role requires a dynamic and resourceful leader with excellent communication skills, who will foster cross-functional interaction and promote a culture of continuous improvement to support Service teams and customers within a Service center. To succeed, you must have a customer-first approach, thrive in ambiguous environments, and tackle challenges with creativity and flexibility. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.

Responsibilities

1. Follow Rivian repair procedures efficiently without compromising quality and safety.
2. Perform diagnosis, repairs, installations, and inspections on vehicles.
3. Leverage understanding of schematics and diagrams to diagnose and resolve repair issues accurately.
4. Perform vehicle repairs outside of a service center setting.
5. Conduct road tests to ensure repair quality.
6. Manage parts operations including ordering, receiving, shipping, and inventory.
7. Ensure quality standards are met through understanding of parts department processes.
8. Stay updated with technical skills and training.
9. Support campaigns and containment initiatives.
10. Demonstrate administrative competence using Microsoft Office tools.
11. Maintain high-quality work and efficiency with minimal supervision.
12. Work collaboratively in a dynamic environment.
13. Provide service support to the field to assist the Service organization.
14. Communicate professionally in a customer-facing environment.
15. Support, coach, and mentor other technicians as assigned.
16. Document repairs properly and accurately.
17. Be prepared to transition from remote to on-site work, possibly at a nearby service center.
18. Travel to support locations as required until local Service Centers open, including production plants.
19. Operate remotely until local service centers are operational, if applicable.

Qualifications

1. HS Diploma or GED preferred.
2. Graduation from an accredited automotive repair school or equivalent vocational program preferred.
3. Extensive experience in HV diagnostic work.
4. 10+ years' experience working on high voltage vehicle systems preferred.
5. Understanding of HVIL and high voltage architecture.
6. Minimum 3 years' experience as a shop foreman, team lead, or trainer preferred.
7. Excellent communication skills.
8. Ability to diagnose root causes and suggest solutions.
9. Experience in Continuous Improvement processes.
10. Experience with test tools like PICO-Scope, PCAN, Kavaser Memorator, etc.
11. Extensive experience in bumper-to-bumper diagnosis and repair.
12. Ability to drive a non-commercial truck and trailer preferred.
13. Valid driver's license with a clean record.
14. Parts department and billing experience preferred.
15. Experience with work order management systems.
16. Experience in start-up environments preferred.
17. Strong organizational and time management skills.
18. Physical ability to perform occupational tasks up to 50 lbs.
19. Proficiency in English, both spoken and written.
20. Ability to interpret documents and schematics.
21. Minimum age of 21.
22. Availability for a 40-hour workweek, including weekends and holidays, with shifts possibly in evenings, overnights, or early mornings.

Pay Disclosure

Salary Range/Hourly Rate for Washington Based Applicants: $41.95 - $62.96 per hour (actual compensation depends on experience, location, and other factors).

Benefits Summary: Rivian offers comprehensive medical, dental, and vision insurance for full-time employees and their dependents, effective from the first day of employment.

Equal Opportunity

Rivian is an equal opportunity employer, committed to fair employment practices. We consider all qualified applicants without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, or other protected characteristics.

We are committed to accessibility for persons with disabilities. For accommodations during the application process, contact us at [e-mail].

Candidate Data Privacy

We may collect and process your personal data during the application process in accordance with applicable data protection laws. Your data may be shared with internal teams, affiliates, and service providers, and may be transferred internationally. For more information, please review our privacy policy.

Note: We are currently not accepting applications via third-party services.