Data Center COE Field Service Technician

ABB Inc.; Cary (NC); Remote; USD 79,000 - 149,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician, where you will be the primary on-site representative ensuring customer satisfaction and managing complex technical issues. This role offers the chance to drive continuous improvement while working with a diverse team dedicated to safety and excellence. You will be responsible for planning service work, identifying operational improvements, and providing expert technical consultation. If you are ready to make a significant impact in a global leader's environment, this is the opportunity for you!

Qualifications

• 12 years of related experience or equivalent degree in Electrical Engineering.
• Knowledge of National Electrical Code and safety regulations.
• Demonstrated ability to lead and influence.

Responsibilities

• Serve as the main contact for ABB customers and field personnel.
• Plan and execute service work to meet customer expectations.
• Identify and drive improvements in processes and products.

Skills

Customer Service

Technical Troubleshooting

Project Management

Electrical Design

Effective Communication

Education

High School diploma/GED

Associate's degree in Electrical/Electronics Engineering

Bachelor's degree in Electrical/Electronics Engineering

Tools

MS Office

Google Suite

BIM

Procore

Emerson RX3i

Proficy Machine Edition

ABB AC500 PLC

Automation Builder

CP600 HMI

Cimplicity

Job description

Data Center COE Field Service Technician

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Reporting Line

This position reports to the Service Manager.

Your role and responsibilities

Are you passionate about delivering exceptional customer service and solving complex technical issues? Join ABB as a Field Service Engineer! You'll be the primary on-site representative, ensuring customer satisfaction, identifying improvement opportunities, and managing site work for larger projects. With a commitment to safety, you'll play a crucial role in driving continuous improvement and providing top-notch technical expertise. If you're ready to make a difference and grow with a global leader, apply now! The work model for the role is remote.

You will be mainly accountable for:

1. Primary On-Site Representative: Serve as the main contact for ABB customers and field personnel.
2. Customer Satisfaction: Plan and execute service work to meet customer expectations and ensure retention.
3. Opportunity Identification: Work with customers to identify and address operational improvements and pain points.
4. Site Work Management: Prepare and manage site work, including subcontractors, for larger projects.
5. Technical Expertise: Perform complex field service tasks, troubleshoot issues, and provide technical consultation.
6. Documentation and Reporting: Prepare and manage all necessary documentation and reports for service activities.
7. Continuous Improvement: Identify and drive improvements in processes and products.
8. Travel and Safety Compliance: Travel extensively and adhere to safety protocols and ABB's safety culture.

Qualifications for the role

• High School diploma/GED with 12 years of related experience, OR Associate's degree in Electrical/Electronics Engineering with 10 years of experience, OR Bachelor's degree in Electrical/Electronics Engineering with 8 years of experience.
• Knowledge of all areas of the National Electrical Code (NEC), Safety Codes and Regulations, and QA (Local & National).
• Advanced theoretical experience in electrical design.
• Ability to work with all levels of maintenance, engineering, and management.
• Project management or supervisory experience.
• Demonstrated ability to lead and influence customers and peers.
• Knowledge of MS Office, Google Suite, and project issue resolution software (e.g., BIM, Procore).
• Effective communication skills with external customers, vendors, partners, and internal stakeholders.
• Experience with Emerson RX3i, Proficy Machine Edition, ABB AC500 PLC, Automation Builder, CP600 HMI, Panelbuilder, Zenon, Cimplicity, Woodward Easygen, relay testing, and configuration (Siemens, ABB REX640, SSC600, REF615, REG615, SEL, Multilin), RTAC configuration is preferred.
• Fluent in English, both written and spoken.
• Legal authorization to work in the US is required.

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability, and sustainability of electrical products and installations. Our extensive service portfolio includes product care, modernization, and advisory services to optimize performance, extend equipment lifetime, and enhance operational and sustainable efficiency. We help maximize resource utilization and promote recycling and regeneration at end-of-life.

We value diversity and encourage applications from all backgrounds. Visit www.abb.com to learn more about our solutions and impact worldwide. #MyABBStory

We look forward to your application. For more information about ABB, visit our website.

Equal Employment Opportunity

ABB is an EEO and Affirmative Action employer promoting diversity. All qualified applicants will receive consideration without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave, or veteran status. For more rights information, visit:

• EEOC Rights
• DOL Pay Transparency

Applicants may request to review the Affirmative Action Plan by contacting an ABB HR Representative. Reasonable accommodations are available for applicants with disabilities. Contact us at 1-888-694-7762 or [e-mail]. Resumes and applications should be submitted through the official channels.

Base salary is expected to range from $79,800 to $148,200 annually, depending on qualifications and experience.