Senior Field Service Technician (West Region)

ABB Inc.; Tempe (AZ); Remote; USD 79,000 - 149,000; Full time

Job summary

Join a forward-thinking company as a Senior Field Service Technician, where you will execute complex service work and deliver exceptional customer service. This role involves hands-on execution of projects related to Power Delivery equipment, including troubleshooting and commissioning. You will collaborate with field engineers and customers to enhance system performance while ensuring compliance with safety standards. With opportunities for domestic travel and a focus on professional development, this position is ideal for those looking to make an impact in the electrification service sector. Embrace the chance to grow your career in a diverse and inclusive environment.

Qualifications

• 5+ years of relevant field engineering experience.
• Technical skills in testing and troubleshooting power delivery systems.

Responsibilities

• Execute service work of medium to high complexity per ABB guidelines.
• Deliver excellent customer service and identify improvement opportunities.

Skills

Field Engineering

Testing of Power Distribution

Troubleshooting

Project Management

Customer Service

Education

High School Diploma or GED

Tools

Power Delivery Equipment

Programmable Logic Controllers

Medium Voltage Breakers

Low Voltage Breakers

Job description

Senior Field Service Technician (West Region)At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.
This position reports to

Field Service Manager

Your role and responsibilities

In this role, you will have the opportunity to execute service work of medium to high complexity as per work instructions and ABB guidelines. Each day, you will deliver excellent customer service to satisfy customers. You will also showcase your expertise by working with customer to identify opportunities in the installed base, to improve system performance and operational performance.
The work model for the role is remote. #LI-Remote
This role is contributing to the Electrification Service division in Tempe, AZ.
You will be mainly accountable for:
*Provide knowledge of and conduct work activities in compliance with the ABB HSE
(Health, Safety and Environment), ABB Way, and Safety Manual & Safety policy at all times.
*Responsible for hands-on execution of projects including Startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery equipment in respective area; Power Delivery includes transformers, switchgear, OCBs, Circuit
Breakers, busways, UPS, ATS, PLCs, Relays, Power Management Controls systems and
other Power related equipment & controls.
*Lead outages with other field engineers, technicians, and contractors including project
management, lead site engineer or site project manager. Perform administrative functions such as writing technical reports, ordering materials, securing quotations, preparing job status reports, reports to customers, time sheet, and expense sheets on a complete timely, and thorough basis.
*Plan, organize, and perform multifunctional field assignments in designated areas of expertise, directing the work of other field engineers and craft labor as required, in a timely and efficient manner.
*Develop and further expand technical knowledge and expertise, currently recognized
industry standards for engineering ability.
*Plan, prepare, and/or instruct both internal and external training programs as required, to impart and perpetuate field engineering and/or product knowledge in area of specialization.
*Perform administrative functions in a timely manner that are associated with your work;
such as writing technical reports, ordering necessary materials, securing quotations,
preparing job status reports, reports to customers, time sheets, expense tracking sheets,
and cost control activities. Such tasks must be completed on a timely, and thorough basis.
*Exercise good judgment in controlling costs and expenditures of company funds. Protect
the company's capital investments by properly safeguarding and maintaining that
equipment for which responsible.
*Work directly with customers and ABB sales / service team to identify new service opportunities, develop proposals and execute work scope. Develop knowledge of ABB Industrial Solutions, terms & conditions, and those of our

Qualifications for the role

• High School Diploma or GED with 5+ years relevant field engineering experience
• Technical skills in testing of power distribution and delivery to include Low Voltage and Medium Voltage Breakers, Switchgear, Relays and Transformers. Experience in the repair and refurbishment of LV and MV circuit breakers (OEM equipment such as Siemens, GE, ABB, SquareD, Multilin relays, and Schweitzer Relays)
• Experience in testing, commissioning, startup and troubleshooting of medium voltage synchronous machines (including excitation systems), controls systems and Programmable Logic controllers a plus
• Up to 75% domestic travel
• Valid driver's license
• Knowledge of industrial customer base in geographical area
• We are unable to sponsor an employment visa at this time for this role. Candidates must already have a work authorization that would permit them to work for ABB in the US

More about us

ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division's extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. #LI-Remote
We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory
We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.
Equal Employment Opportunity and Affirmative Action at ABB
ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf
As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.
While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $79,800 and $148,200 annually.
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