FIELD SERVICE TECHNICIAN

Carter Machinery; Warrenton (VA); On-site; USD 48,216 - 68,797; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) matching

In-house training programs

Tuition reimbursement

Job summary

Carter Machinery is seeking a Heavy Equipment Field Service Technician in Warrenton, Virginia. The role includes diagnosing and repairing machinery, with a starting pay of $35.00 to $49.94 per hour and a sign-on bonus of up to $5,000 contingent on experience.

The ideal candidate will possess strong troubleshooting skills, a high school diploma or GED, and a minimum of three years of heavy equipment experience. Excellent benefits such as health insurance, paid time off, and a 401(k) match are offered.

Qualifications

• Minimum of three years relevant heavy equipment field experience required.
• Excellent driving record and ability to obtain a CDL.
• Ability to become DOT certified with DOT Medical Card.

Responsibilities

• Apply troubleshooting techniques on assigned work orders.
• Service, diagnose and repair all machine components at customer’s jobsite.
• Prepare parts requisitions and service reports accurately.

Skills

Mechanical service and repairs

Troubleshooting skills

Mechanical aptitude

Independent and teamwork skills

Proficiency in technical software

Education

High school diploma or GED

Job description

We are currently offering up to a $5,000 sign‑on bonus for Heavy Equipment Field Service Technician new hires. $2,500 is payable after 90 days of employment, and the remaining $2,500 is payable after 180 days of employment. Minimum of three years relevant heavy equipment field experience is required to be eligible for the $5,000 sign‑on bonus. Candidates with less than 3 years’ heavy equipment field experience are eligible for a $2,000 sign‑on bonus. Bonuses are made in 2 equal installments at 90 days and 180 days of employment.

Job Title

Field Service Technician

Location

Warrenton, Virginia

Shift

1st

Starting Compensation Range

$35.00 - $49.94 per hour

What You Will Do

• Apply troubleshooting techniques and determine proper repair procedures on all assigned work orders.
• Service, diagnose and repair all machine components and systems, including engine/components air conditioning units; change hoses; repair cylinders, buckets, and booms; at customer’s jobsite.
• Disassemble, inspect and determine parts needed. Reassemble to factory specifications.
• Interact with customers and answer repair‑related questions as required. Refer non‑repair related questions to supervisor.
• Perform minor electrical and computer repairs.
• Interpret and utilize information from operating, maintenance and service manuals/bulletins.
• Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms.
• Clearly and concisely document all work and repairs completed in a timely manner.
• Maintain work area, tools and equipment to promote a clean and safe environment.
• Perform various other duties as assigned.

What We’re Looking For

• Previous experience performing mechanical service and repairs to Caterpillar and related competitive equipment.
• Excellent troubleshooting and analytical skills.
• High school diploma or GED, required.
• Knowledge of engines, transmissions and other related components.
• Must have excellent mechanical aptitude.
• Must be able to work independently and as part of a team.
• Excellent driving record and ability to obtain a CDL.
• Ability to become DOT certified with DOT Medical Card.
• Proficient in use of technical software, databases and manuals.

What Success Looks Like In This Role

• Strong communication with excellent verbal and written communication skills.
• Self‑directed and well organized.
• Ability to prioritize workload while providing excellent customer service.
• Demonstrating ability to learn and apply new knowledge.
• Interacting professionally with customers and personnel at all levels of the organization.
• Functioning well in a fast‑paced environment.
• Working any shift and overtime as needed to meet business and customer demands.
• Working in coordination with the team to achieve Continuous Improvement goals and objectives.
• Promoting a positive customer experience.
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Physical Requirements

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• Frequently required to sit.
• Regularly lift and/or more up to 70 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Competitive Compensation and Benefits

• Health, dental and vision insurance.
• Paid time off.
• 401(k), $0.75 to $1.25 match up to 6%.
• Life and disability insurance.
• In‑house training instructors/programs.
• Tuition reimbursement.
• Employee referral bonus program.
• Tool allowances and tool loans.
• Discounts on cellular phone service, computers, and vehicles.
• Opportunities for overtime.
• Shift differential (if applicable).

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance‑based incentive programs (e.g., discretionary or non‑discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug‑free workplace.

Special rules and restrictions may apply to sign‑on bonus eligibility for rehires.