FIELD SERVICE TECHNICIAN

Carter Machinery; La Crosse (VA); On-site; USD 55,958 - 81,266; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) with company match

Tuition reimbursement

Job summary

Carter Machinery Co. Inc. is seeking a Field Service Technician in South Hill, Virginia. This role offers up to a $5,000 sign-on bonus with installments at 90 and 180 days of employment.

Responsibilities include diagnosing and repairing engines, electrical systems and monitors at customer sites, performing heavy electrical and computer repairs, and documenting all work clearly. A strong CDL and willingness to work overtime are required.

Qualifications

• Minimum of four years’ experience repairing heavy construction equipment.
• Expert level troubleshooting and diagnosing mechanical repairs.
• High school diploma or GED is required.
• Thorough knowledge of engines, transmissions and electrical components to troubleshoot high level problems quickly.
• Excellent mechanical aptitude.
• Ability to repair Caterpillar and competitive components and machines.
• CDL with driving record suitable for CDL issuance.
• DOT certification with DOT Medical Card.
• Willingness to work any shift and overtime.
• Strong oral and written communication skills.
• Self-direction and organization.
• Proficient use of technical software, databases and manuals.

Responsibilities

• Apply expert troubleshooting and repair procedures on all work orders.
• Service, diagnose and repair engines and components at customer sites.
• Disassemble, inspect and source parts; reassemble to factory specifications.
• Interact with customers and address repair questions; refer non‑repair questions to supervisor.
• Perform heavy electrical and computer repairs.
• Interpret manuals and bulletins to guide service.
• Prepare parts requisitions and accurate service reports.
• Document all work clearly and promptly.
• Maintain a clean and safe work area.
• Perform additional duties as assigned.

Skills

Heavy equipment repair

Troubleshooting

Mechanical aptitude

Caterpillar repair

CDL eligible

DOT certification prep

Shift flexibility

Communication skills

Organizational skills

Technical software proficiency

Education

High school diploma or GED

Job description

We are currently offering up to a $5,000 sign‑on bonus for Heavy Equipment Field Service Technicians. $2,500 is payable after 90 days of employment, and the remaining $2,500 is payable after 180 days of employment.

Job Title: Field Service Technician

Location: South Hill, Virginia

Shift: 1st

Starting Compensation Range: $26.88 - $39.07 per hour

Minimum of three years’ relevant heavy equipment field experience is required to be eligible for the $5,000 sign‑on bonus. Candidates with less than 3 years’ heavy equipment field experience are eligible for a $2,000 sign‑on bonus. Bonuses are made in 2 equal installments at 90 days and 180 days of employment.

What You Will Do

• Apply expert level troubleshooting techniques and determine proper repair procedures on all assigned work orders
• Service, diagnose and repair/rebuild all engine/components regardless of model/maker of equipment, including electrical, computers, and monitors at customer’s jobsite
• Disassemble, inspect and determine parts needed. Reassemble to factory specifications
• Interact with customers and answer repair‑related questions as required. Refer non‑repair related questions to supervisor
• Perform heavy electrical and computer repairs
• Interpret and utilize information from operating, maintenance and service manuals/bulletins
• Inspect components removed from machines to determine their reusability
• Prepare parts requisitions, parts returns, accurate and complete service reports, and other necessary reports and forms
• Clearly and concisely document all work and repairs completed in a timely manner
• Maintain work area, tools and equipment to promote a clean and safe environment
• Perform various other duties as assigned

What We’re Looking For

• Minimum of four years’ experience repairing heavy construction equipment, preferred
• Experience troubleshooting and diagnosing expert level mechanical repairs
• High school diploma or GED, required
• Thorough knowledge of engines, transmissions, electrical and other related components to troubleshoot and analyze unique and high level problems/issues quickly and improvise using logic and critical thinking skills to make needed repairs
• Excellent mechanical aptitude
• Ability to repair Caterpillar and competitive components and machines
• Excellent driving record and the ability to obtain a CDL
• Ability to become DOT certified with DOT Medical Card
• Willingness to work any shift and overtime as needed to meet business and customer demands
• Strong communication with excellent oral and written communication skills
• Self‑direction and well organized
• Proficient use of technical software, databases and manuals

What Success Looks Like In This Role

• Demonstrating ability to learn and apply new knowledge
• Working independently and part of a team
• Prioritizing workload while providing excellent customer service
• Interacting with customers on a professional level
• Performing well in a fast‑paced work environment
• Working in coordination with team to achieve Continuous Improvement goals and objectives
• Promoting a positive customer experience
• Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Physical Requirements

• Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Frequently required to sit
• Regularly lift and/or more up to 70 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Competitive Compensation and Benefits

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In‑house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

Special rules and restrictions may apply to sign‑on bonus eligibility for rehires.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals – including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law – are encouraged to apply.

Carter Machinery is a drug‑free workplace.