Field Service Technician

01 Hypertherm, Inc.; Virginia; Hybrid; USD 60,000 - 99,000; Full time

Benefits offered by this job

100% associate-owned

Profit-sharing

ESOP

Community service time: 5 days/year

Environmental stewardship

No-layoff philosophy

Job summary

Hypertherm Associates is seeking a Field Service Technician to join the Waterjet team. The role requires traveling to customer sites across the East Coast, performing installation, setup, testing, and training on OMAX Waterjet machines.

You will troubleshoot and service installed equipment and support the sales team as a technical expert. Ideal candidates have 2+ years in field service with Cutting Solutions experience, strong electrical/mechanical fundamentals, and comfort with travel.

Qualifications

• HS Diploma or GED.
• 2 years of Field Technical Service or related field.
• 2+ years with Cutting Solutions product experience.
• Fluency in English required.
• Must hold a valid Driver's License in all 50 states.

Responsibilities

• Install and set up equipment at customer sites, including uncrating, layout, assembly, testing, and training on new systems.
• Troubleshoot mechanical, electrical, and pneumatic issues on installed Waterjet equipment on-site, via email, and over the phone.
• Maintain detailed digital service records with photos and attachments; provide field feedback on product issues.
• Support sales by acting as a technical expert during customer-facing demonstrations and pre-sales visits.

Skills

Technical aptitude

Customer training

Technical learning

Process focus

Travel flexibility

Water treatment knowledge

Education

HS Diploma or GED

AS Degree (electrical or mechanical)

Job description

Field Service Technician Hypertherm Associates seeks a Field Service Technician to join our Waterjet team! Join us and add your technical mechanical field expertise to our team and ensure Hypertherm's Waterjet customers can get the trusted on-site service they count on with an investment in our Waterjet solutions. Traveling directly to our customer sites, you will represent our high-quality brand and be responsible for Waterjet equipment installation and configurations, through maintenance, troubleshooting, and repair. Customers depend on Hypertherm's technical Field Service Team to understand their specific Waterjet cutting needs. This role is based in Pennsylvania, Virginia, New York, New Hampshire, or Massachusetts and requires living within one hour of an international airport. Upon hire, you will receive on-site field service training that provides a strong foundation in OMAX Waterjet machines. As a Waterjet Field Service Technician, you will apply your technical expertise to assist our customers with:

As a Waterjet Field Service Technician, you will apply your technical expertise to assist our customers with:

• Installation and setup: Travel to customer sites to support planned delivery events, uncrate and inventory OMAX equipment, determine equipment layout and permanent placement, assemble and connect sub-assemblies, perform system testing and repairs, and provide new equipment and accessory training, including post-installation follow-up.
• Technical support and maintenance: Troubleshoot mechanical, electrical, and pneumatic issues on previously installed OMAX Waterjet equipment on-site, by email, and over the phone, and perform contract maintenance services at customer locations.
• Reporting and field feedback: Maintain timely, detailed, and analytical digital service records supported by photos and technical attachments and provide thorough feedback on product issues identified in the field.
• Sales support: Partner with the sales team as a technical expert during customer-facing trade show demonstrations and pre-sales visits.

Who you are and the experience you bring:

• Technical aptitude: Hands-on experience using multimeters, electrical schematics, software utilities, torque wrenches, and dial indicators, with strong mechanical aptitude across electrical, software, plumbing, pneumatic, and mechanical systems.
• Customer training and communication: Ability to train customers on product operation, maintenance, and software programming, and explain complex technical concepts in a clear, accessible way.
• Technical learning and computer skills: Comfortable reading and interpreting technical manuals for installation, operation, and training, with strong computer skills including Windows navigation, driver and firmware installation, and file management.
• Process focus and customer support: Experience working in a process-focused environment, with the ability to manage challenging customer interactions and serve as a key point of contact during product installation and repair.
• Travel flexibility: Able to adapt to frequent travel, use travel systems and airline apps effectively, and adjust plans on short notice.
• Water Treatment knowledge: Working knowledge of water treatment principles and practices. Ability to read, interpret, and evaluate water test results and determine appropriate corrective actions to maintain water quality standards.

Required Knowledge/Skills, Education, and Experience

• HS Diploma or GED
• 2 years of Field Technical Service or related field
• 2+ years with Cutting Solutions product experience
• Ability to carry, pull, lift, push and grip over 70 lbs
• Ability to crawl, twist and climb into machines
• Must be able to stand on hard surfaces for an extended time
• Must be physically capable to meet the demands of the role
• Solid understanding of electrical, mechanical, and CNC/PLC system fundamentals
• Fluency in English required
• Required ability to hold a valid Driver's License in all 50 states

Preferred experience that differentiates you:

• AS Degree (electrical or mechanical field)
• Cutting Solutions operational and manufacturing assembly experience

Location: Live within 1 hour of an international airport along the East Coast of the United States

Travel: Over 75% Monday-Friday

Why join Hypertherm?

• Collaborative, 100% employee-owned culture
• Profit-Sharing and Employee Stock Ownership (ESOP)
• Five days/year paid Community Service Time
• Strong commitment to Environmental Stewardship
• Stable, growing organization with a no-layoff philosophy
• Sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

$59,697.00-$99,494.00 Annual This is the base pay range that an applicant can expect to make upon hire. Pay within this range will vary based upon relevant experience, skills, and education among other factors.

Hypertherm Associates is proud to be an Equal Opportunity Employer, and we welcome all applications.

We recruit, employ, train, compensate, and promote without regard to race, color, religion, sex, age, national origin, disability, or veteran status, or any other characteristic protected by federal, state, or local laws.

At Hypertherm Associates, we are committed to building an inclusive diverse, flexible, and collaborative environment.

We will evaluate your application materials and may suggest alternative roles that better leverage your strengths and talents.

Hypertherm Associates is more than a place to work; it's a place to call your own. We are 100% Associate-owned with an over 50 year history of no-layoffs.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please email us at [e-mail] or call our Talent Acquisition team at 603-643-3441 x.3210.