Field Service Technician - Southeast

01 Hypertherm, Inc.; Town of Florida (NY); Hybrid; USD 59,697 - 99,494; Full time

Benefits offered by this job

Profit-sharing

Employee Stock Ownership (ESOP)

Community Service Time

Job summary

01 Hypertherm, Inc. is searching for a Field Service Technician to support our Waterjet team. This role involves traveling to customer sites for the installation, support, and repair of OMAX Waterjet machines, ensuring customer satisfaction through hands-on technical expertise.

Our ideal candidate has a strong mechanical aptitude and a track record in Field Technical Service. The position offers comprehensive benefits, including profit-sharing, and requires a willingness to travel extensively.

Qualifications

• 2 years of Field Technical Service or related field experience.
• 2+ years with Cutting Solutions product experience.
• Solid understanding of electrical, mechanical, and CNC/PLC systems.

Responsibilities

• Installation and setup of Waterjet machines at customer sites.
• Troubleshoot mechanical, electrical, and pneumatic issues on-site.
• Maintain detailed digital service records and provide feedback.

Skills

Hands-on experience with multimeters and electrical schematics

Strong mechanical aptitude

Technical manual reading and interpreting

Strong computer skills including file management

Customer training and support

Education

HS Diploma or GED

AS Degree in electrical or mechanical field (preferred)

Tools

Torque wrenches

Dial indicators

Job description

Job Overview

Field Service Technician – Southeast Hypertherm Associates

Seeking a Field Service Technician to join our Waterjet team. You will travel directly to customer sites, representing our high‑quality brand and providing installation, configuration, maintenance, troubleshooting, and repair of OMAX Waterjet machines.

Responsibilities

• Installation and setup: Travel to customer sites, uncrate and inventory equipment, determine layout, assemble and connect sub‑assemblies, perform system testing and repairs, and provide new equipment and accessory training, including post‑installation follow‑up.
• Technical support and maintenance: Troubleshoot mechanical, electrical, and pneumatic issues on installed OMAX Waterjet equipment on‑site, via email, and over the phone, and perform contract maintenance services.
• Reporting and field feedback: Maintain detailed digital service records supported by photos and technical attachments, and provide thorough feedback on product issues identified in the field.
• Sales support: Partner with the sales team as a technical expert during customer‑facing trade‑show demonstrations and pre‑sales visits.

Qualifications

• Hands‑on experience using multimeters, electrical schematics, software utilities, torque wrenches, and dial indicators, and strong mechanical aptitude across electrical, software, plumbing, pneumatic, and mechanical systems.
• Ability to train customers on product operation, maintenance, and software programming, and to explain complex technical concepts in a clear, accessible way.
• Comfortable reading and interpreting technical manuals; strong computer skills including Windows navigation, driver and firmware installation, and file management.
• Experience working in a process‑focused environment, managing challenging customer interactions, and serving as a key point of contact during product installation and repair.
• Travel flexibility: Able to adapt to frequent travel, use travel systems and airline apps effectively, and adjust plans on short notice.

Required Knowledge, Skills, Education, and Experience

• HS Diploma or GED.
• 2 years of Field Technical Service or related field experience.
• 2+ years with Cutting Solutions product experience.
• Solid understanding of electrical, mechanical, and CNC/PLC system fundamentals.
• Fluency in English.
• Valid driver’s license in all 50 states.

Preferred Qualifications

• AS Degree (electrical or mechanical field).
• Cutting Solutions operational and manufacturing assembly experience.

Location and Travel

Based in Florida, Georgia, or North Carolina. Must reside within one hour of an international airport and be willing to travel over 75% of the time, Monday‑Friday.

Compensation

Annual salary range: $59,697.00 – $99,494.00. Pay within this range will vary based on relevant experience, skills, and education.

Benefits

• Employee‑owned company with profit‑sharing and Employee Stock Ownership (ESOP).
• Five days/year paid Community Service Time.
• Commitment to Environmental Stewardship.

Equal Opportunity Employer Statement

Hypertherm Associates is a proud Equal Opportunity Employer. We welcome all applications and strive to build an inclusive, diverse, flexible, and collaborative environment. We recruit, employ, train, compensate, and promote without regard to race, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local laws. If you do not meet all posted requirements, we encourage you to still apply. We will evaluate your application materials and may suggest alternative roles that better suit your strengths and talents.

Immigration Support

Sponsorship of new applicants for employment authorization or other immigration‑related support is not available for this position at this time.