Desktop Support Technician

Sira Consulting, an Inc 5000 company; Longview (WA); On-site; USD 52,000 - 70,000; Full time

Job summary

Sira Consulting, an Inc 5000 company, is seeking an on-site IT Support Technician in Washington state. The role focuses on PC hardware support, imaging, and end-user assistance in a fast-paced environment.

You will work from the office daily (no WFH), travel to nearby sites as needed, and use ServiceNow for ticketing, SCCM for imaging, and Active Directory/GPO to manage desktops and user devices. Strong diagnostic and communication skills are essential, with hands-on experience in deploying

Qualifications

• Experience imaging and reimaging Windows OS on desktops and laptops.
• On-site hardware setup and peripherals handling.
• Familiar with Active Directory and GPO.
• Proficient with ServiceNow ticketing system.
• Able to lift up to 50 lbs and travel to nearby sites.

Responsibilities

• Deliver and set up PC equipment for end-users.
• Provision operating systems and software on workstations.
• Troubleshoot Windows and application issues locally.
• Document activities and update knowledge base.

Skills

On-call support

Imaging Windows OS

SCCM

Remote desktop

Active Directory

GPO

Microsoft Office

Printer support

Hardware setup

Mobility devices provisioning

Documentation

Tools

Ghost imaging

ServiceNow

Windows OS

O365

MS Office

Job description

Certification : A+ Hardware, Microsoft (preferred), ITIL (Preferred) , CCNA (preferred)

Hardware Support : PC (Desktop, Laptop), Tablet (Windows, Apple, Android), Printers (Network, Desk), Smart Phones, Desk Phones,

Video Conference Rooms Devices (Audio & Video)

Tools : Windows OS, MS Office, O365, Mac OS (preferred)

Ticketing System : ServiceNow (IM, SRM, AMDB, CMDB, Knowledge Management)

Others : Excellent Communication – soft skills (read, write & speak)

Skillset

Ability to perform On-Call Support during Off-Office hours (5:00 PM to 8:00 AM), Sat/Sun and Public Holiday in case of P1/P2 Ticket or any scheduled activity. (Overtime will be taken care).

Travel to the Near By Site in case of a need (Mileage will be taken care).

Work from Office on Daily (No WFH)

Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment

Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops

Ability to move/lift/carry up 50 lbs of weight

Safely move equipment point to point using wheeled carts and vehicles

IMACD & Asset Inventory experience

Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.

Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.

Ability to use remote desktop connectivity applications

Working knowledge of imaging utilities such as Ghost, SCCM, etc

Delivery and setup of PC equipment to end-users.

Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.

Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)

Demonstrated proficiency in Microsoft OS and Microsoft application.

Demonstrated proficiency for installation of desktop software and troubleshoot

Working knowledge of Microsoft Active Directory and GPO

Strong troubleshooting skills

Significant, demonstrated experience with Microsoft Windows operating systems

Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98

Servers: 2012, 2008 r2, 2008, 2003, 2000

Functionally capable with Apple OS X

Advanced troubleshooting skills with hard drive encryption software

Advanced level skills in the Microsoft Office Suite:

Word, Excel, PowerPoint, Outlook configuration issues with Exchange

Strong client-side remote access troubleshooting skills

Demonstrate strong skills supporting printers in an enterprise environment

Advanced knowledge of client-side management tools – Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).

Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools

Strong software installation and support skills

Disciplined, systematic problem solving skills required