Desktop Engineer L1

Iron Systems, Inc; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Iron Systems, Inc. is seeking an experienced desktop support professional in Orlando, Florida to manage incidents, imaging, and deskside services across the employee fleet.

You will work closely with IT teams to maintain device readiness, security compliance, and efficient problem resolution. The role requires 3–5 years of hands-on experience with Windows environments, imaging using PXE, and familiarity with SCCM/Intune, AD, and VPN.

Qualifications

• Minimum 3–5 years of desktop support or field IT experience.
• Experience imaging Windows 11 with PXE boot.
• Hands-on hardware replacement following standard procedures.
• Proficient with SCCM/Intune for software deployment and updates.
• Experience with AD, BitLocker, and Outlook administration.
• Familiarity with ITIL incident/change management processes.
• Knowledge of VPN and remote support tooling.
• Experience supporting MAC devices and tablets is a plus.

Responsibilities

• Manage desktop device incidents through to resolution.
• Oversee IMAC and deskside support services.
• Handle hardware and software break-fix for laptops/desktops.
• Provide standard hardware/software support for lifecycle devices.
• Manage desktop configuration, patching, and hardware replacements with vendor spare parts.
• Analyze service desk calls to identify training needs and automation opportunities.
• Ensure correct desktop images are installed on devices.
• Monitor security profiles and antivirus across desktop endpoints.

Skills

Windows OS

Imaging

Remote support

SCCM

Intune

Active Directory

BitLocker

Outlook

ServiceNow

VPN

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

PXE boot

Dell hardware experience

Job description

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard and soft break-fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
• Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Responsibilities

• Manage desktop device (hardware, software, and connectivity) incidents through to resolution.
• Manage IMAC and deskside support services.
• Manage hard and soft break-fix services for laptops and desktops.
• Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (field user) devices for their entire lifecycle (including the remote management of desktop devices using appropriate tools).
• Support, manage, optimize, and maintain the configuration and installation of the desktop to include, but not be limited to, patch updates and hardware replacements with spares provided by the vendor.
• Analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.
• Ensure that each desktop device is installed with the appropriate desktop image.
• Manage desktop device (hardware and software) incidents through to resolution.
• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
• Provide VIP support for deskside issues per contract and be the point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls.

Requirements:

• Knowledge and experience on Windows 7 OS.
• Experience in imaging Windows 11 imaging/reimaging experience using Pxe boot.
• Worked on software installation using SCCM, Software Center, and manually.
• Needed Hands on experience replacing batteries and working with Dell technicians on hardware break-fix.
• Experience using Intune, AD, BitLocker.
• Experience in Outlook administration.
• Experience in Humanscale troubleshooting.
• Experience working in places that are engineering firms, large companies.
• Minimum 3-5 years of experience.
• Good to have knowledge in AD and smart hands and feet support.
• Good to have knowledge and experience of supporting MAC devices and tablets
• Experience with Service management tool—e.g., ServiceNow
• Should have good expertise on EUC tools, remote support tools, MS Office, and Outlook.
• It is preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management
• Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's Degree preferred.