Field Service Technician

ASTEC; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Astec is a global manufacturing company providing infrastructure development equipment. The technician role ensures proper installation and operation of designated Astec products, including installation, startup, training, maintenance, troubleshooting and repair.

Responsibilities include coordinating with engineering, generating field reports, and traveling to customer sites to ensure maximum efficiency and customer satisfaction.

Qualifications

• High school diploma or GED; some related work experience preferred.
• 0–2 years in construction/manufacturing or related fields.
• Willing to travel domestically and internationally.
• Ability to read electrical/electronic schematics and blueprints.
• Knowledge of electrical circuits and motor controls.
• Familiarity with logic controls; PLCs a must.
• Strong communication and problem-solving skills.

Responsibilities

• Install designated Astec products under supervision.
• Troubleshoot and repair electrical/electromechanical systems.
• Train customer staff on operation and maintenance.
• Generate field service reports for daily activities.
• Coordinate with sales, engineering, and manufacturing on issues.
• Travel extensively to customer sites; provide after-hours support as needed.

Skills

Electrical knowledge

Blueprint reading

Welding

PLC knowledge

Travel willingness

Communication skills

Problem solving

Arithmetical skills

Autonomy

Teamwork

Documentation

Electrical schematics reading

Air flow testing

Electrical troubleshooting

Education

High School Diploma or GED

Tools

Concur

IPS Control Systems

Microsoft Office

Job description

Astec is a global, manufacturing company of infrastructure development equipment. Our products range from asphalt and concrete plants, aggregate crushers and handlers, industrial heaters and more. Connection is at the heart of everything we do. We design and manufacture products used to build the infrastructure that physically connects the world, but the connections we make with people are what drive us forward. We were founded on innovation and a passion to help our customers succeed. Leveraging innovative solutions and technologies, we serve customers all over the world. We are committed to design and build the most innovative products.

LOCATION: Anywhere in the United States. 100% Travel to Customer sites.

ABOUT THE POSITION

The technician ensures proper installation and operation of designated Astec products including installation, commissioning startup, training, maintenance, troubleshooting and repair. Technicians will consult with engineering to analyze and remedy problems and to train the customer employees in proper maintenance and operational tasks for maximum efficiency and customer satisfaction.

• Perform installation under the direction of more experienced employees.
• Maintains positive and professional attitude with customers.
• Accountable for proper start up, operation of all electrical, electronic/control systems, and mechanical components, proper sequencing/Interlocking, and proper calibration, and applications of each of these systems
• Conducts operator skills training for selected customer employees including but not limited to start up sequence, troubleshooting, electrical and mechanical basics, and control systems operations.
• Generates written field service reports for daily activities; submit reports as required.
• Coordinate and communicate with Astec sales, engineering, and manufacturing groups for product or process issues, including warranty, design recommendations, and reporting of any/all damage to equipment during shipment or installation.
• Work closely with the Functional Leadership, Product Support Managers, and Office Support Staff to ensure accurate service reports, and associated billing.
• Be available for emergency dispatch; 7 days a week, 24 hours a day to support our customers and staff.

To be successful in this role, your experience and competencies are:

• High school diploma or general education degree (GED); some previous work-related experience is a plus; or a combination of education and experience equivalent as deemed sufficient by management.
• Minimum 0-2 years’ experience in construction, manufacturing, or related fields
• Prefer 0-2 years of experience in the HMA, Concrete, or Combustion Industries
• Knowledge of electrical and electronic circuits
• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
• Knowledge of circuitry, pneumatic, hydraulic, and other power transmission equipment
• Willingness and ability to travel extensively domestically and internationally at a moment's notice.
• Excellent communication skills, both oral and written
• Basic arithmetic skills, computer skills (Windows, Microsoft Office, Concur, and all IPS Control Systems)
• Strong analytical skills
• Ability to weld, with a stick and certain types of wire welding (MIG), use of a cutting torch, knowledge of steel fabrication, assembly, and modifications.
• Capable to manage conflict and resolve issues most positively for all parties concerned.
• Experience in working alone, or in a small group and being comfortable with independence on the job.
• Maintain positive, cooperative working relationships by working, acting, and communicating with various personalities getting along with customers, vendors, co-workers, and management working both individually and as part of a team.
• Written communication, technical reports, and logbooks must be at a high level of proficiency. Ability to stay productive with little supervision.
• Must be able to read electrical schematics and wire accordingly.
• Basic Knowledge of air flow, and air flow systems
• Flue gas analysis and air flow testing
• Ability to troubleshoot and repair electrical and electromechanical systems.
• Knowledge of Motor Controls and PLC’s a must.
• Trains customers in proper operations of both PLC based controls and relay logic control burner systems.
• Work closely with customers to ensure proper installation and operation of new or used burners and burner components- both electrical and mechanical.
• Work closely with both Service Technicians, Controls service Technicians, Sales, and Controls and Engineering.
• Good verbal skills and ability to solve problems
• May be called to assist another technician in the field (non-burner related)

D. Education and Experience:

• Knowledge of heat transfer and drying principles, hydraulic and transmission equipment and blueprint reading
• Must be willing to travel for extended periods of time.
• Potential for work out of the country and overseas

Supervisor and Leadership Expectations

None

Our Culture and Values

Employees that become part of Astec embody the values below throughout their work.

• Continuous devotion to meeting the needs of our customers
• Honesty and integrity in all aspects of business
• Respect for all individuals
• Preserving entrepreneurial spirit and innovation
• Safety, quality and productivity as means to ensure success

Travel Requirements

All Field Service Technician tiers are 100% of travel, regional, international. These roles will require extensive travel and overtime, including nights, weekends, and holidays.

WORK ENVIRONMENT

Manufacturing Environment

Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures. The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.