Field Service Technician

Page Mechanical Group, Inc.; Blair (NE); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Relocation assistance

Job summary

Page Mechanical Group, Inc. is seeking a Field Service Technician to ensure proper installation, commissioning, startup, training, maintenance and repair of designated Astec products. You will collaborate with engineering to analyze issues and train customer personnel for optimal performance.

You must read electrical, mechanical and control system drawings, perform on-site troubleshooting, and provide written service reports. Extensive domestic and international travel is required.

Qualifications

• High school diploma or GED; experience considered a plus.
• 0-2 years in construction, manufacturing, or related field.
• Knowledge of electrical and electronic circuits.
• Ability to read mechanical, electrical, and electronics blueprints.
• Willingness to travel domestically and internationally on short notice.

Responsibilities

• Install designated Astec products under supervision.
• Maintain positive, professional attitude with customers.
• Ensure proper start-up, operation, calibration, and interlocking of systems.
• Provide operator training on start-up, troubleshooting, and control operations.
• Submit written field service reports for daily activities.

Skills

Electrical systems understanding

Blueprints reading

Welding

Travel readiness

Communication skills

Teamwork

Problem solving

Education

High school diploma or GED

Tools

Windows

Microsoft Office

Concur

IPS Control Systems

Job description

ABOUT THE POSITION

The technician ensures proper installation and operation of designated Astec products including installation, commissioning startup, training, maintenance, troubleshooting and repair. Technicians will consult with engineering to analyze and remedy problems and to train the customer employees in proper maintenance and operational tasks for maximum efficiency and customer satisfaction.

Deliverables & Responsibilities

• Perform installation under the direction of more experienced employees.
• Maintains positive and professional attitude with customers.
• Accountable for proper start up, operation of all electrical, electronic/control systems, and mechanical components, proper sequencing/Interlocking, and proper calibration, and applications of each of these systems
• Conducts operator skills training for selected customer employees including but not limited to start up sequence, troubleshooting, electrical and mechanical basics, and control systems operations.
• Generates written field service reports for daily activities; submit reports as required.
• Coordinate and communicate with Astec sales, engineering, and manufacturing groups for product or process issues, including warranty, design recommendations, and reporting of any/all damage to equipment during shipment or installation.
• Work closely with the Functional Leadership, Product Support Managers, and Office Support Staff to ensure accurate service reports, and associated billing.
• Be available for emergency dispatch; 7 days a week, 24 hours a day to support our customers and staff.

To be successful in this role, your experience and competencies are:

• High school diploma or general education degree (GED); some previous work-related experience is a plus; or a combination of education and experience equivalent as deemed sufficient by management.
• Minimum 0-2 years' experience in construction, manufacturing, or related fields
• Prefer 0-2 years of experience in the HMA, Concrete, or Combustion Industries
• Knowledge of electrical and electronic circuits
• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
• Knowledge of circuitry, pneumatic, hydraulic, and other power transmission equipment
• Willingness and ability to travel extensively domestically and internationally at a moment's notice.
• Excellent communication skills, both oral and written
• Basic arithmetic skills, computer skills (Windows, Microsoft Office, Concur, and all IPS Control Systems)
• Strong analytical skills
• Ability to weld, with a stick and certain types of wire welding (MIG), use of a cutting torch, knowledge of steel fabrication, assembly, and modifications.
• Capable to manage conflict and resolve issues most positively for all parties concerned.
• Experience in working alone, or in a small group and being comfortable with independence on the job.
• Maintain positive, cooperative working relationships by working, acting, and communicating with various personalities getting along with customers, vendors, co-workers, and management working both individually and as part of a team.
• Written communication, technical reports, and logbooks must be at a high level of proficiency. Ability to stay productive with little supervision.

Travel Requirements: All Field Service Technician tiers are 100% of travel, regional, international. These roles will require extensive travel and overtime, including nights, weekends, and holidays.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time offRelocation assistance

Willingness to travel:

• 75% (Required)

Work Location: On the road