Field Service Technician - West Coast Territory-Peterson Pacific Corporation

ASTEC; Eugene (OR); On-site; USD 50,000 - 70,000; Full time

Job summary

ASTEC is seeking a Field Service Technician to ensure installation and operation of designated products, providing training and support to customers. This role requires at least a high school diploma, knowledge of electrical systems, and willingness to travel extensively. Technicians will need strong communication and analytical skills along with the ability to work independently. The position is full-time with responsibilities ranging from installation to responding to customer needs 24/7, and it requires adaptability to various work environments.

Qualifications

• 0-2 years' experience in construction, manufacturing, or related fields preferred.
• Ability to manage conflict and resolve issues positively.
• Willingness and ability to travel extensively.

Responsibilities

• Perform installation of Astec products under supervision.
• Conduct operator skills training for customers.
• Generate and submit daily field service reports.
• Coordinate with sales and engineering for product issues.

Skills

Knowledge of electrical and electronic circuits

Excellent communication skills

Strong analytical skills

Ability to read mechanical and electrical blueprints

Education

High school diploma or GED

Tools

Windows

Microsoft Office

Job description

About The Position

The technician ensures proper installation and operation of designated Astec products including installation, commissioning startup, training, maintenance, troubleshooting and repair. Technicians will consult with engineering to analyze and remedy problems and to train the customer employees in proper maintenance and operational tasks for maximum efficiency and customer satisfaction.

Deliverables & Responsibilities

• Perform installation under the direction of more experienced employees.
• Maintain a positive and professional attitude with customers.
• Accountable for proper start up, operation of all electrical, electronic/control systems, and mechanical components, proper sequencing/Interlocking, proper calibration, and applications of each of these systems.
• Conduct operator skills training for selected customer employees including start-up sequence, troubleshooting, electrical and mechanical basics, and control systems operations.
• Generate written field service reports for daily activities; submit reports as required.
• Coordinate and communicate with Astec sales, engineering, and manufacturing groups for product or process issues, including warranty, design recommendations, and reporting of any damage to equipment during shipment or installation.
• Work closely with Functional Leadership, Product Support Managers, and Office Support Staff to ensure accurate service reports and associated billing.
• Be available for emergency dispatch; 7 days a week, 24 hours a day to support customers and staff.

Qualifications

• High school diploma or GED; some previous work‑related experience is a plus; or a combination of education and experience equivalent as deemed sufficient by management.
• Minimum 0‑2 years’ experience in construction, manufacturing, or related fields.
• Prefer 0‑2 years of experience in the HMA, Concrete, or Combustion Industries.
• Knowledge of electrical and electronic circuits.
• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
• Knowledge of circuitry, pneumatic, hydraulic, and other power transmission equipment.
• Willingness and ability to travel extensively domestically and internationally at a moment's notice.
• Excellent communication skills, both oral and written.
• Basic arithmetic skills and computer skills (Windows, Microsoft Office, Concur, and all IPS Control Systems).
• Strong analytical skills.
• Ability to weld, with a stick and certain types of wire welding (MIG), use of a cutting torch, knowledge of steel fabrication, assembly, and modifications.
• Capable of managing conflict and resolving issues most positively for all parties concerned.
• Experience in working alone or in a small group and being comfortable with independence on the job.
• Maintain positive, cooperative working relationships with customers, vendors, co‑workers, and management, working both individually and as part of a team.
• Written communication, technical reports, and logbooks must be at a high level of proficiency. Ability to stay productive with little supervision.

Travel Requirements

All Field Service Technician tiers are 100% travel, regional, international. These roles will require extensive travel and overtime, including nights, weekends, and holidays.

Work Environment

Shop manufacturing environment exposes employees to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outdoor weather conditions, and risk of electric shock. Employees may also encounter varying levels of dirt, dust, toxic or caustic chemicals, very warm or very chilly temperatures. Noise levels can be very loud at times and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

Astec is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status or veteran status.